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Japanese Speaking L2 support Engineer for Networking

年収：800万 ～ 1000万

採用企業案件

特集求人

テックマヒンドラ・リミテッド

テックマヒンドラ・リミテッド

  • 東京都

    • 会社規模非公開
  • ソフトウエア
  • アウトソーシング・コールセンター
部署・役職名 Japanese Speaking L2 support Engineer for Networking
職種
業種
勤務地
仕事内容
Necessary Skills & Experiences
1. Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1 and 2
2. Excellent written and verbal skills in English (CEFR B2 and above)
3. Technical Support serving as escalation resource to resolve complex issues with the following products; Enterprise Mobility Management (EMM) Content Delivery Network (CDN) and IoT SmartCities. Works directly with customers to resolve trouble tickets escalated from Tier 2. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills
4. Should have strong networking background

Desired Experiences:
1. May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations 2. Determine feasibility of technical solutions. Assist in root cause determination of network and related problems 3. Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
4. Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
5. Should have knowledge of Wireless, including Controllers based Access Points
応募資格

【必須（MUST）】

Necessary Skills & Experiences
1. Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1 and 2
2. Excellent written and verbal skills in English (CEFR B2 and above)
3. Technical Support serving as escalation resource to resolve complex issues with the following products; Enterprise Mobility Management (EMM) Content Delivery Network (CDN) and IoT SmartCities. Works directly with customers to resolve trouble tickets escalated from Tier 2. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills
4. Should have strong networking background

【歓迎（WANT）】

Desired Experiences:
1. May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations 2. Determine feasibility of technical solutions. Assist in root cause determination of network and related problems 3. Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
4. Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
5. Should have knowledge of Wireless, including Controllers based Access Points

受動喫煙対策

屋内禁煙
更新日 2025/12/24
求人番号 6418270

採用企業情報

テックマヒンドラ・リミテッド
  • テックマヒンドラ・リミテッド

  • 東京都

    • 会社規模非公開
  • ソフトウエア
  • アウトソーシング・コールセンター

  • 会社概要

    【代表者】アミタバゴッシュ
    【本社所在地】東京都港区虎ノ門5丁目13番1号

    【事業内容】
    ■ソフトウェアのコンサルティングと業務アウトソーシングの提供
    ■アプリケーション開発とメンテナンスの提供
    ■ハードウェア及びソフトウェアの包括的ソリューション及び顧客ニーズに基づくサービスの提供　

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