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MS Dynamics CRM Delivery Lead

年収:800万 ~ 1000万

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チューリッヒ保険会社

  • 東京都

    • 会社規模501-5000人
  • 損害保険
部署・役職名 MS Dynamics CRM Delivery Lead
職種
業種
勤務地
仕事内容 【Job Responsibility】
■ Create Architecture & Design deliverables
■ Work closely with business and IT team to bridge the solution & requirements
■ Lead delivery of MS Dynamics CRM (Green field)

【Key Tasks & Accountabilities】
This role ensures the MS Dynamics CRM delivery in the organization. Along with the technical understanding of the solution, He/she would be working closely with IT stakeholders, business members and management members, therefore strong communication skill is required along with technical skills and experiences.
・Create CRM architecture and design deliverables inline with business needs and best practices
・Continuously refine and keep improving tech standards and best practices for CRM architecture, design, implementation
・Ensure delivery of CRM by guiding a team of designers and developers for CRM design and implementation

【Relationships】
・Internal: IT Architecture, Project Managers, Business Analysts, QA, Infrastructure team, Business team members, Group/global team architecture and technology peers
・External : IT development vendor teams, Software product vendors
応募資格

【必須(MUST)】

■ EXPERIENCE
・5+ Years in IT in design, dev, architecting roles related to CRM space
・Strong hands-on experience in MS-Dynamics (preferably certified)
・Experience in translating business requirements to system requirements, specializing in CRM

■ KNOWLEDGE
・Design, development, configuration, customization on MS-Dynamics
・Integration approaches and methodologies for CRM
・Security and authentication methodologies related to CRM (like integration with MFA tools like OKTA, LDAP, Active directory etc.)
・Customer Data management and Data Design in CRM
・Setting up and configuring new organizations for Microsoft Dynamics 365
・CRM from functional perspective to support Call Center as well as to support Web customers

【歓迎(WANT)】

■ EXPERIENCE
・CRM implementation using to support Call Center business
・Experience in agile project implementation
・Experience in working with Japan project implementations in a bilingual environment

■ KNOWLEDGE
・MS-Dynamics’ usage in Insurance space
・Test Methodology related to CRM space

■ EXPECTED PERSONAL SPECIFICATION
・Ability to define CRM Architecture and Roadmap for Zurich Japan aligned with its business model (functional as well as technical perspectives)
・Suggest optimum usage of CRM for the organization. Provide consultation to business on existing and upcoming features in CRM space
・Drive CRM implementation, working closely with internal as well as vendor teams
・Understand existing Application landscape and identify efficient integration strategies between CRM and other landscape applications.
・Ability to define system requirements based on business needs, CRM functionality and CRM designs

■ PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS
・Self-driven
・Leading and motivating team members
・Pro-active,
・Strong communication skills
・Self-motivated
・Team player

※Please submit a bilingual application form.
アピールポイント 外資系企業 女性管理職実績あり 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり 完全土日休み フレックスタイム
リモートワーク

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更新日 2025/12/18
求人番号 6315321

採用企業情報

チューリッヒ保険会社
  • チューリッヒ保険会社
  • 東京都

    • 会社規模501-5000人
  • 損害保険
  • 会社概要

    【設立】1986年7月
    【代表者】西浦 正親
    【従業員数】1,318名 (2024年3月末現在)
    【本社所在地】東京都中野区東中野3-14-20
    【その他事業所】大阪オフィス、長崎オフィス、札幌オフィス、富山オフィス、調布オフィス

    【事業内容】損害保険業

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