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Desktop Support Analyst
年収：応相談
採用企業案件
株式会社JERAグローバルマーケッツ
-
- 資本金9,875百万円
- 会社規模非公開
- 電力・ガス・水道
| 部署・役職名 | Desktop Support Analyst |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
About the Company JERA Global Markets Co., Ltd. (GMJ) is a member of JERAGM group. GMJ is a leading utility-backed Japanese power trader. JERA Global Markets Pte. Ltd. (JERAGM) in Singapore is a joint venture between majority shareholder JERA Co., Inc. and EDF Trading Ltd, JERAGM’s shareholders are among the world’s major utilities. JERAGM operates one of the most exciting energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. Our in-depth knowledge and market insights enable us to capture trading opportunities, optimize portfolios, create value and enhance security of supply for our customers. The Japanese power market is a uniquely vibrant market where the 2016 liberalization of the market marked a pivotal transition towards increased opportunities and expanded service offerings for customers. In April 2025, JERA Co., Inc. and EDF Trading Ltd integrated their respective Japanese power trading businesses into JERA Global Markets, the exclusive fuels optimizer and joint venture of both companies. Position Description The successful candidate will be working within the IT Operations realm across all areas of the trading business (front, middle and back-office) to provide desktop and end-user support. This role offers a unique opportunity to be a part of a global and rapidly evolving IT department that is driving the company’s digital transformation agenda. The ideal profile of this position calls for a flexible and well-rounded individual with broad desktop and end-user support experience - someone who is self-motivated, detail oriented, collaborative, and has both strong customer relationship management skills and a problem-solving nature. Key role responsibilities • Provide day-to-day operational support for the end-user-computing estate, ensuring seamless availability, capacity, and performance. • Manage and track all incidents and service requests in Jira, ensuring timely resolution, escalation, and stakeholder communication. • Facilitate on-boarding and off-boarding for starters, movers, and leavers. • Identify and implement automation solutions to streamline operational tasks and enhance support efficiency. • Monitor desktop infrastructure proactively, addressing potential issues before they impact end users. • Develop, implement, and document efficient support processes while maintaining up-to-date system knowledge and operational documentation in Confluence. • Support business expansion and digital innovation through active involvement in global projects, process improvements, and control initiatives. • Liaise with third-party vendors and service providers to manage software and hardware procurement, maintenance, and support. • Contribute to the comprehensive inventory of hardware and software assets. • Assist with external audits and address identified compliance/audit issues. Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance. |
| 労働条件 |
契約期間：期間の定めなし 試用期間：あり（6カ月） 就業時間：9:00～17:40（休憩1時間） ※フレックスタイム制 コアタイムなし 就業場所：東京 ※業務の必要により、東京、名古屋、海外拠点（欧米・アジア・豪州等）などに出向等を行うことがある 休日 ：土日、祝日、年末年始（12/31-1/3） 休暇 ：年次有給休暇（入社時に初年度最大20日 入社月によって按分）、 夏季休暇/忌服休暇/学習・試験休暇/結婚休暇/出産休暇/生理休暇/子の看護等休暇/介護休暇/裁判員休暇/病気休暇 残業 ：あり 給与改定：年1回 通勤手当：会社規定に基づき支給（上限月額15万円） 社会保険：健康保険、厚生年金、労災保険、雇用保険 受動喫煙防止措置：屋内禁煙 |
| 応募資格 |
【必須（MUST）】 • Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.• Demonstrable knowledge of networking, infrastructure, and applications from a desktop support perspective. • 3+ years of experience in a desktop support. • Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 11 environment. • Experience with device provisioning using SCCM and/or InTune. • Experience of working with and troubleshooting issues related to any of the following: Active Directory, Group Policy Management, Security/Anti-Virus, Networking, Microsoft Office, Email/Exchange, Citrix, Mobile Device Management and Telephony/VoIP (preferably Cisco). • Knowledge of ITIL framework, certification an advantage. • Experience with managing desk moves. • Experience using ITSM tools (Jira, ServiceNow, Remedy etc.) • Experience administering Microsoft Office 365. • English and Japanese language skills. 【歓迎（WANT）】 • Experience administering Microsoft Azure (e.g., Azure AD/RBAC).• Knowledge of a scripting language (e.g., PowerShell or Python). • Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc). • Experience with software-defined networking and security controls (SD-WAN/SASE). • Experience with desktop-as-a-service and modern management (especially with Azure Virtual Desktop, Microsoft Defender, and Microsoft Endpoint Manager). • Relevant Microsoft 365 and Azure certification(s). • Domain knowledge of energy physical and financial commodities and derivatives. • Experience with cloud-focused logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics). • Experience with any of the following platforms/systems: Endur ETRM, Trayport/Joule, WebICE, Zema, Bloomberg and Cloud9. Person Specification • Strong academic background, educated to degree level and/or equivalent professional qualification or relevant business experience. • Excellent communication and interpersonal skills. • Must be able to organise and articulate technical information clearly and concisely. • Committed to continuous improvement. • Sensitive to a variety of cultures. • Highly motivated to deliver results and ‘go the extra mile’ to meet deadlines. • Structured, systematic, and analytical in approach with a problem-solving mentality. • Customer focused, and goal orientated with keen attention to detail. • Adept at working with challenging users in a fast-paced trading floor environment. • Self-starter willing to take responsibility for problems and be pro-active in their resolution. • Willingness to research and learn new technologies and techniques as a required. • Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands. • DevOps knowledge would be an advantage. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/11/27 |
| 求人番号 | 6179711 |
採用企業情報
- 株式会社JERAグローバルマーケッツ
-
- 資本金9,875百万円
- 会社規模非公開
- 電力・ガス・水道
-
会社概要
【設立】2022年4月22日
【代表者】遠藤 久樹
【資本金】9,875,000,000円
【本社所在地】東京都中央区日本橋1丁目4番1号
【事業内容】
■電気事業
■電力、発電燃料、為替等のデリバティブ取引
■前各号に付帯関連する一切の事業
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です