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Customer Relationship Management Business Manager | staff or non－line manager | HP Operations
年収：800万 ～ 1200万
採用企業案件
日本ベーリンガーインゲルハイム株式会社
-
- 資本金7,200百万円
- 会社規模501-5000人
- 電気・電子
- 医薬品メーカー
| 部署・役職名 | Customer Relationship Management Business Manager | staff or non－line manager | HP Operations |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【Purpose】 Contribute to company’s competitiveness by managing the appropriate, effective, and efficient digital customer interaction applications based on the digital strategies. This role will assist the existing Customer Relationship Management (CRM) Business Manager in maintaining and enhancing CRM system to support daily business interactions and improve user/customer experience. The position also includes responsibility for managing specific Veeva CRM channels – Approved Email, Closed Loop Marketing and Engage – to ensure effective customer engagement and alignment with omnichannel strategies. 【Key Job Accountabilities】 ・Lead the development and execution of CRM system strategy and roadmap in alignment with global and local stakeholders, ensuring effective utilization across customer-facing teams (e.g., Field Force, Medical Science Liaison) ・Drive close collaboration with other business administrators to ensure end-to-end systems robustness and stability to support daily business in collaboration with IT team and external parties. ・Lead the establishment and continuous update the efficient system maintenance procedures for business administrators. ・Define the system usage rules and processes by keeping a balance between flexibility for business changes and robust governance scheme. ・Analyze status of systems utilization with internal and benchmark data to drive maximization of systems performance. ・Continuously enhance the platform capabilities and drive further customer engagement both for global requirements and local business demands. ・Interact closely with business functions (e.g., Marketing, Sales, Medical) to solve their business problems and seek for better solutions. Collect and assess business requirements and prioritize them to maximize investment effect. ・Collaborate with global teams for global projects; create a plan and roll out global solution into Japan. ・Obtain customer feedback to improve the user experience of systems. ・Drive the design of, and provide appropriate training programs for, efficient system utilization. ・Research the industry trend and the external environment continuously to assess new technologies and conduct POC in responsible area. ・Share best practices and leverage expertise for omnichannel strategy improvement. ・Lead various projects as project manager (or participate in as Business SME) according to the project scope, goal, and roles and responsibilities. 【Key interactions】 ・Human Pharma Operation: ‘Omnichannel Execution’, ‘Business Insight and Analytics’, ‘Data, Governance and Reporting’. ・Information Technology: Local / Global SMEs, IT vendors ・Business stakeholders: Sales Operation, Customer facing teams (Field Force, KAMs, MSL), Marketing, Medical Affairs, Market Access ・Other: Legal, Compliance, Finance ・Global: Corporate Capability Owners, respective SMEs in other countries 【Our Company】 Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry’s top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,500 employees serve over 130 markets to build a healthier and more sustainable tomorrow. 【Why Boehringer Ingelheim?】 With us, you can develop your own path in a company with a culture that knows our differences are our strengths – and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after – as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you’ll be helping to transform lives for generations. |
| 労働条件 |
契約期間：期間の定めなし 試用期間：あり（3カ月） 就業時間：8:45～17:20（うち休憩45分間） 休日：土日、祝日 その他各種会社休日あり（年間127日：2025年） 休暇：年次有給休暇（入社初日に6～16日を付与）、慶弔休暇・リフレッシュ休暇等各種有休特別休暇制度あり 残業：あり 給与改定：年1回（4月） 通勤手当：会社規定に基づき支給 社会保険：健康保険、厚生年金、労災保険、雇用保険 |
| 応募資格 |
＜Experience＞ ・Proven working experience (at least 7 years) in managing and maintaining business systems for Japanese users and customers. ・Working experience as business administrator (or counterpart IT system administrator) to bridge business departments and IT team/ vendor. ・Deep knowledge of CRM systems (e.g., data management, functions). Experience and knowledge of Veeva is highly desirable. ・Data Steward / Data management experience to ensure data accuracy and consistency among systems. ・Good understanding of business processes of pharmaceutical/ healthcare industry. Otherwise, B2C industry experience like consumer goods is desirable. ＜Expertise/Skills＞ ・Project management skills include ability to lead a cross-functional teams and external vendor while being able to participate in project as individual contributor. ・Experience of IT agile methodologies and traditional waterfall approach. ・Having a strong sense of responsibility and accountability to accomplish goals. ・Supportive attitude and collaborative behavior to achieve targets as cross-functional team. ・Critical thinking to analyze information to reach the right direction / conclusion. ・Flexible mindset not to stick to the traditional ways and incorporate new methods. ・Excellent communication skills to collaborate with local and global colleagues and stakeholders including external parties. ・Sophisticated business level Japanese and English skills (written and verbal for both languages) and ability to interact with various layers of stakeholders. ・Experience of Omnichannel and Digital Marketing at both strategic and execution level is desirable. ・Working hour flexibility to collaborate with global colleagues across time zones. ・Mindset of curiosity and learning agility, ability to work across cultures and bring outside-in thinking in evolving market environment. |
| アピールポイント | 完全土日休み フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/12/11 |
| 求人番号 | 6178503 |
採用企業情報
- 日本ベーリンガーインゲルハイム株式会社
-
- 資本金7,200百万円
- 会社規模501-5000人
- 電気・電子
- 医薬品メーカー
-
会社概要
【設立】1961年6月
【代表者】ヤンシュテファン・シェルド
【資本金】72億円
【従業員数】約1,700名（2024年1月現在）
【本社所在地】東京都品川区大崎2-1-1
【事業内容】医薬品の研究開発、輸入、製造、販売
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です