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| 部署・役職名 | Customer Quality Engineer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Description · As a Customer Quality Engineer, will be the customer’s key contact and interface for all quality related aspects and fully responsible for handling customer quality complaints （major focus in Japan）. Work globally and closely with factory, engineering, sales ＆ marketing, technical teams, and external customer to address the quality issue with corrective actions. Responsibilities · Act as focal point for all quality related customer communications like quality complaint and inquiries · Work with customers to verify and understand the device and system level issues · Address customer issues to internal team and drive solution for customer · Update customers in a timely manner regarding to the status of the quality issues or inquiries till close · Based on customer communication and data analysis, propose focus to plant for any improvement opportunity on product quality · Work with plant to organize customer audit for quality issue related. Involvement into key customer audit for qualifications and surveillance etc. · Collect and pass customer specific request to plant team/global QMS team and support the review, execution to drive better customer satisfaction · Lead continue improvement on key customer’s quality score or satisfaction level |
| 応募資格 |
【必須（MUST）】 Requirements· 5＋ total years in Quality, Manufacturing, or Engineering function （min）. · Experienced in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills. · Strong Analytical and Problem Solving Skills · Knowledge of complex electronics, electrical, or mechanical assemblies. · Knowledge of manufacturing principles and manufacturing engineering techniques · Working knowledge of quality tools including cause－and－effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan,… · Knowledge on ISO9000 / TS16949 / IATF Standards desired; automotive experience is a positive. · Audit experience – Internal and/or external is a plus; VDA certified preferred. · Proficient in MS Office suite · Strong Customer Management Skills － Able to interface effectively from engineering to senior management level. · Able to multi－task, prioritize, and work under pressure at times. · Excellent verbal and written communication skills, able to provide quality interface at any level. · Previous experience with multinational corporations （MNC） is an advantage · Team oriented and responsive · Technical expertise in electronics, quality, or manufacturing engineering discipline · Willing to travel regularly for the job （as needed） Language · Japanese – Professional Working Ability · English – Professional Working Ability |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/11/20 |
| 求人番号 | 6150334 |
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です