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Service and Contract Manager
年収：800万 ～ 1100万
採用企業案件
Coltテクノロジーサービス株式会社
-
- 資本金3,344百万円
- 会社規模101-500人
- 通信・キャリア
- インターネットサービス
| 部署・役職名 | Service and Contract Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Service Management Autonomous delivery of Service Management activities contracted by the customer underpinned by ITIL capabilities, specific tools and complementary resources Ensure that the service is being delivered end to end against contractual obligation, to the required level of operational performance and quality Ensuring clean billing as per contract and swift resolution of any issues that may arise. In addition ensuring any payment schedules such as annual indexation are managed in a timely manner Analyse operational performance and proactively seek and recommend to Network business improvements in-line with the changing business requirements Own and drive continuous service improvements to constantly enhance the customers experience and work with local teams to implement Manage customer escalations to closure, ensuring that the customer relationship is maintained at all the different levels within the hierarchy Manage overall customer reporting looking at ways to improve data shared with customer. Ensure full understanding of what is being communicated and areas of improvement to reporting To be involved in implementation of services, work closely with the Project Manager to ensure seamless handover and acceptance Contract Management Handle the formal governance of the customer contract and manage changes against baseline Work with Account Director and virtual team to identify and manage opportunities to increase revenues and margin of customers where applicable Track the interpretation of business requirements into contractual provisions, identify and monitor exceptions Maintain contract governance and P&L management of the customer. Increase profitability by taking active action to optimize cost structure Monitor contract performance, agree on reporting format and metrics and prepare reports a regular basis Legal and risk management, deployment of mitigation strategies Relationship management Accountable for customer experience. Assure customer loyalty and increase customer satisfaction (CSAT) and reference ability of assigned customer Build relationships of trust and respect with key customer stakeholders providing the basis for Network’s success; proactively look for ways to expand and improve the relationship wherever possible Implement and maintain a governance model to manage an assigned customer throughout the lifecycle of the contract Be the central point of contact for the customer, act as their advocate and influence Colt’s organisation on their behalf Keep the relationship open and constructive, aiming to resolve or ease tensions and identify problems early Promote understanding of the customer business to anticipate and proactively respond to new business demands Support Account Development Planning process throughout customer life cycle. Drive the organisation of forums, working groups, seminars, road shows, training sessions, and other relationship activities to help the customer in the evolution of their service requirements |
| 応募資格 |
【必須（MUST）】 Possess organisational skills and ability to provide direction to a virtual team, used to work in an international environment and matrix management of multidiscipline teamsAdept at working in a fast moving and changing environment Self-motivated and flexible with a “can do” attitude Excellent verbal and written communication skills, ability to prepare and deliver professional presentations ITIL V3 or V4, Prince or equivalent Absolute customer, service and quality focused Minimal Bachelors degree or equivalent experience Proficient English/Japanese language Flexibility in travel and working hours 【歓迎（WANT）】 Experience in the functions of service management and/or customer relationship management or similar role3+ years of proven experience in Network Infrastructure Environment preferable Proven experience of working at management both internally and with the customer Proven experience in continuous improvement activity Proven experience in managing solutions for complex customers Solid financial acumen, experienced in managing a P&L Experience of negotiating complex solutions and gaining necessary internal approvals |
| アピールポイント | 自社サービス・製品あり 外資系企業 女性管理職実績あり 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり Uターン・Iターン歓迎 地域活性化事業 成果報酬型 マネジメント業務なし 完全土日休み フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/10/10 |
| 求人番号 | 5905274 |
採用企業情報
- Coltテクノロジーサービス株式会社
-
- 資本金3,344百万円
- 会社規模101-500人
- 通信・キャリア
- インターネットサービス
-
会社概要
・自社の光ファイバ・ネットワークとデータセンターを中心に、ITインフラをグローバルに展開。
・ネットワーク、音声、データセンターサービスを通じ統合的なプラットフォームとプロセスでICTインフラストラクチャ・サービスを法人向けに提供。
・ヨーロッパ、アジアおよび北米で事業展開し、ネットワーク接続都市は世界200を超える。
・顧客は銀行及び金融グループのトップ25社のうち18社、およびグローバルメディア・通信事業者のトップ25社のうち19社(Forbes 2000リスト、2014年)を持つ。
・世界50以上の取引所およびヨーロッパの主要13銀行との取引実績を有す。
※東京に本社を置き香港、ソウル、シンガポールに拠点を有する通信事業者KVHと事業統合しました。
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です