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[Innovative Medicine] Associate Director, Omnichannel, Customer Experience Dept., Commercial Excellence
年収：800万 ～ 1600万
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
ヤンセンファーマ株式会社
-
- 会社規模501-5000人
- 医薬品メーカー
| 部署・役職名 | [Innovative Medicine] Associate Director, Omnichannel, Customer Experience Dept., Commercial Excellence |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Johnson & Johnsonでは、健康がすべてであると信じている。 医療イノベーションにおける当社の強みは、複雑な病気が予防、治療、治癒され、治療がより賢く、侵襲性が低く、解決策が個人的なものになる世界を構築することを可能にする。 革新的医療とMedTechの専門知識を通じて、私たちは今日のヘルスケアソリューションの全範囲にわたって革新を起こし、明日のブレイクスルーを提供し、人類の健康に大きな影響を与えるユニークな立場にある。 ■About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. ■Position Overview: The Associate Director of Omnichannel is a strategic leadership role responsible for leading the Omnichannel Team consisting of Omnichannel Activation & Content Transformation Managers. This role drives the development and execution of innovative omnichannel engagement strategies, content transformation initiatives, and capability building to deliver exceptional customer experiences. The incumbent collaborates across functions and APAC region to align omnichannel efforts with organizational goals, leveraging data insights, fostering innovation, and championing best practices to drive the organization’s omnichannel capability. ■Key Responsibilities: 1. Omnichannel Strategy, Campaign Oversight & Stakeholder Collaboration Strongly contribute to JJ IM’s OC strategy development by identifying key initiatives, aligning with stakeholders (both local Market & Regional), and ensuring strategic fit across business units. Ensure the team is working as a partner in the planning, execution, and measurement of omnichannel campaigns across designated BU segments (e.g., MM, IBD, LC), utilizing advanced tools (e.g., CDP, SFMC, E.ai) to deliver personalized and impactful customer interactions. Collaborate proactively with local & regional cross-functional teams—including Marketing, IT, Data Science, Business Intelligence, and other CE functions—to ensure strategic alignment, effective resource utilization, and stakeholder engagement 2. Content Transformation & Capability Development Identify & support key initiatives to transform content strategies, ensuring content is tailored for omnichannel delivery and maximizes customer engagement. Drive the adoption of new content technologies and processes by ensuring robust KPI setting & measurement that is well socialized across the organization to show impact. Engage stakeholders early in content transformation projects to secure alignment and facilitate change management. 3. Data-Driven Decision Making, Measurement & Innovation Leverage data from multiple sources (primary & secondary) to inform strategic decisions and identify new opportunities, engaging stakeholders to foster alignment and support. Support the development of advanced dashboards and analytics frameworks to understand customer behaviour, preferences & drive actions that continuously enhance customer experience. Promote a culture of testing, learning, and continuous optimization through structured A/B testing, hypothesis-driven experimentation, and stakeholder collaboration. 4. People Leadership & Development Lead, mentor, and develop a team of Omnichannel Activation Managers and Content Transformation Managers, fostering a culture of high performance, innovation, and continuous improvement. Drive talent development initiatives, including coaching, training, and succession planning, to build a resilient and skilled team aligned with organizational objectives. Promote a collaborative, inclusive environment that encourages knowledge sharing and professional growth. 5. Strategic Leadership, Stakeholder Engagement & Change Management Act as a trusted advisor to senior leadership and key stakeholders, influencing strategic direction and securing buy-in for omnichannel initiatives. Drive change management efforts to embed omnichannel best practices across the organization, fostering a culture of agility, innovation, and continuous improvement. Provide thought leadership in the field of customer experience & omnichannel by continuously seeking industry leading best practices. Act as a strong representative for JP business needs to shape regional initiatives that can be scaled across APAC |
| 応募資格 |
【必須（MUST）】 Strategic Thinking: Ability to develop and communicate a clear vision and strategy for omnichannel engagement aligned with organizational goals.Influence & Stakeholder Management: Skilled at building relationships, securing buy-in, and managing expectations across diverse stakeholders. Change Leadership: Proven capability to lead change initiatives, foster a culture of innovation, and manage resistance effectively. People Development: Commitment to coaching, mentoring, and developing talent to build high-performing teams. Collaborative Leadership: Adept at fostering cross-functional collaboration, breaking down silos, and promoting a shared vision. Analytical Thinking: Strong ability to interpret data, derive insights, and translate them into actionable strategies. Customer-Centric Mindset: Deep understanding of customer experience principles, ensuring all omnichannel initiatives are designed to enhance customer satisfaction, loyalty, and advocacy. Digital & Omnichannel Expertise: Extensive knowledge of digital channels, omnichannel strategies, and emerging technologies to deliver seamless, personalized customer journeys. Language: Business fluency in both Japanese and English is highly desirable. |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/09/26 |
| 求人番号 | 5771618 |
採用企業情報
- ヤンセンファーマ株式会社
-
- 会社規模501-5000人
- 医薬品メーカー
-
会社概要
私たちヤンセンファーマは、世界最大級のトータル・ヘルスケア・カンパニー、
ジョンソン・エンド・ジョンソン（J＆J）グループの製薬会社として、いまだ
満たされていない医療ニーズに迅速に応え、最先端の医薬品を一刻も早く患者
さんの手元に届けることができるよう取り組んでいます。
私たちは、世界57ケ国200社以上に及ぶJ＆Jグループを貫く経営理念「我が信条
（Our Credo）」を志とし、さらに、46年間に84品目もの新薬を開発したヤンセ
ン・ファーマスーティカ社の創業者、ポール・ヤンセン博士の妥協なき開発精
神を継承し、J＆Jグループの優れた新薬の導入はもちろん、医療現場への適切
かつ最新の医療情報の提供、さらには、患者さんのＱＯＬ（クオリティ・オブ・
ライフ）の向上を目指した支援活動などをおこなっています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です