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Manager, Enterprise IT Operations ＆ Operations Intelligence
年収：応相談
採用企業案件
合同会社ユー・エス・ジェイ（USJ LLC）
-
- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
| 部署・役職名 | Manager, Enterprise IT Operations ＆ Operations Intelligence |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
＜ABOUT THE ROLE＞ We are seeking a results-driven and hands-on Manager of Operational Intelligence & Enterprise IT Operations to lead strategic and operational initiatives that enhance business efficiency and IT service delivery across the APAC region. This hybrid role blends data-driven decision-making with IT operational leadership to ensure a stable, secure, and high-performing environment. In this role, you will leverage analytics and operational insights to drive continuous improvement across IT processes, end-user support, incident management, and issue remediation. You will collaborate closely with cross-functional teams to identify and implement process optimizations, manage regional IT initiatives, and coordinate responses to operational incidents—including root cause analysis and preventive measures. Reporting to the Sr. Director of Enterprise IT Operations, you will also guide and mentor a team of analysts, fostering a collaborative culture focused on innovation, service excellence, and proactive problem-solving. ＜RESPONSIBILITIES＞ ・Oversee day-to-day IT operations across the APAC region, including on-site support and remote technical services. ・Manage and mentor local IT support teams, including TechBar, Service Desk, and Executive Support staff, fostering a high-performance culture focused on customer satisfaction. ・Oversee the operations and performance of the regional Service Desk, ensuring timely and effective resolution of user requests and issues. ・Act as the first-level escalation point for operational issues within the region, working closely with the Director to resolve complex challenges. ・Coordinate and implement IT service initiatives, ensuring alignment with enterprise standards and regional needs. ・Ensure effective delivery of TechBar services, optimizing support workflows and enhancing the employee experience. ・Support IT project delivery across the region by coordinating tasks, resources, and communications with global and local stakeholders ・Maintain documentation, SOPs, and knowledge articles to support consistency and operational excellence. ・Assist in vendor coordination and contract management for regional technology services and equipment. ・Promote adherence to ITIL processes and service delivery standards, with a focus on continuous improvement and user-centric support. ・Ensure compliance with information security policies and legal regulations within the region ・Lead operational intelligence efforts to improve IT performance, efficiency, and reliability. |
| 労働条件 |
【EMPLOYMENT TYPE】 Permanent Employee 【SALARY】 Negotiable - Salary: Determined based on experience, age, and other factors in accordance with company policy. - Salary Increase: Annually (once a year) - Bonus: Twice a year (Summer and Winter) ※For positions of Assistant Manager and above, a performance-based bonus is paid once a year. - Allowances:Full transportation allowance - Overtime and holiday work pay ※Assistant Manager positions and above are exempt as they are considered managerial/supervisory roles. - Late-night work allowance - Other allowances based on company regulations. 【WORK LOCATION】 2-1-33 Sakurajima, Konohana-ku, Osaka-shi, Osaka 554-0031 【HOLIDAYS & LEAVE】 ■ 120 annual holidays (Average of 10 days per month) ■ Annual paid leave (15 days in the first year, up to a maximum of 20 days) ■ Maternity/paternity leave, childcare leave, family care leave, etc. 【BENEFITS & WELFARE】 ■ Uniform provided ■ Full social insurance coverage (Employment, workers' accident, health, and pension) ■ Group life insurance ■ LTD (Long-Term Disability) insurance plan ■ Defined contribution pension plan ■ Retirement plan ■ Complimentary and discounted theme park tickets ■ Discounted tickets for movies, concerts, etc. ■ Free DVD rentals ■ Crew café ■ Various educational support programs ■ Internal communication tools (company SNS, newsletter, etc.) ■ Numerous company events 【SMOKING POLICY】 Our company has been promoting a smoke-free environment (with separated smoking areas). As a further step to promote health and wellness management, and to create a more comfortable, healthy, and vibrant work environment for all employees, smokers and non-smokers alike, we eliminated all smoking areas and implemented a complete smoke-free policy across all premises as of January 1, 2024. We will continue to support employees who wish to quit smoking. |
| 応募資格 |
【必須（MUST）】 ・Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).・5+ years of experience in IT support or IT operations roles, with at least 2 years in a leadership or supervisory capacity. ・Strong understanding of IT support best practices, service delivery models, and end-user technology. ・Experience managing workplace support services such as TechBar and executive support. ・Familiarity with ITIL practices; certification preferred (e.g., ITIL 4 Foundation). ・Excellent interpersonal and communication skills with a customer-first mindset. ・Strong troubleshooting abilities and comfort working in a fast-paced, dynamic enterprise environment. ・Proven experience in managing regional teams and collaborating across time zones and cultures. LANGUAGE ・Proficient in Japanese and English 【歓迎（WANT）】 ・Experience in enterprise-scale environments, preferably media, entertainment, or theme park operations.・Exposure to cloud-based collaboration tools (e.g., Microsoft 365, Zoom, Google Workspace). ・Project coordination or project management experience (PMP or similar certification a plus). ・Passion for emerging technologies and improving the employee technology experience. |
| アピールポイント | 自社サービス・製品あり 外資系企業 ベンチャー企業 女性管理職実績あり 20代管理職実績あり 従業員数1000人以上 シェアトップクラス 年間休日120日以上 産休・育休取得実績あり |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/09/19 |
| 求人番号 | 5744992 |
採用企業情報
- 合同会社ユー・エス・ジェイ（USJ LLC）
-
- 資本金5,000百万円
- 会社規模5001人以上
- その他
- 映画
- 小売
- その他
-
会社概要
【社長】村山 卓
【事業内容】テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業
【従業員数】15,533名（社員：3,393名、アルバイト：12,140名）※2024年12月31日現在
【 ワールドクラスの体験を生み出すビジネス】
当社は、アメリカを代表するエンターテイメント企業「NBCユニバーサル・グループ」の一員として、世界各地で愛されているユニバーサル・スタジオの中でも、もっとも多い入場者数を誇るテーマパーク「ユニバーサル・スタジオ・ジャパン」を運営しています。ユニバーサル・スタジオ・ジャパンは2026年で開業25周年を迎え、施設やアトラクションの拡大を続けています。近年は、パーク敷地外におけるアウトパークビジネスも拡大中です。
米国では、パークの入場者数がコロナ禍以前の水準を上回っており、日本でも同様の傾向が見込まれています。これからも「世界のエンターテイメント・リーディングカンパニー」として成長し続けていくために、世界中の多彩なプロフェッショナルを巻き込みながらビジネスを成功へ導く、グローバル・リーダーを求めています。「自分たちに限界を設けず、 昨日の自分を超えていく」という”NO LIMIT!”なSPIRITに共感できる方、ぜひご応募ください。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です