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TikTok Shop － Knowledge Management and Training Program Manager － Japan
年収：800万 ～ 1300万
採用企業案件
Bytedance株式会社
-
- 会社規模501-5000人
- インターネットサービス
- デジタルマーケティング
- SIer
- ソフトウエア
| 部署・役職名 | TikTok Shop － Knowledge Management and Training Program Manager － Japan |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Governance and Experience is a global team in TikTok Shop aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers service to our partners. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users, we are looking for a Knowledge Management and Training Program Manager. Responsibilities - Develop SOPs for Partner Support teams to ensure alignment with best practices and compliance standards. - Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across external teams. - Monitor the effectiveness of resolutions and continually refine processes to improve operational outcomes. - Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track. - Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact. - Facilitate tech changes and updates. Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed. - Work closely with department heads to understand operational needs and incorporate them into SOPs. - Conduct regular audits and process reviews to ensure SOPs are up-to-date and reflect current practices. - Identify and develop individualized and group training plans to address varying needs. - Calibrate and certify Inhouse and Outsource trainers and subject matter experts. - Conducts continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills. - Develops curriculum to support classroom training and alternative training. - Provides feedback on existing curriculum for training improvements. - Prepares training booklets, administer tests and role-plays, as well as complete daily reports on your training experience. |
| 応募資格 |
【必須（MUST）】 - Bachelor's degree or equivalent practical experience required.- 3+ years of operations, training, program, or project management experience, ideally involving SOP development. - Familiarity with executing, contributing to, and creating SOPs. - Demonstrates effective, clear and professional written and oral communication. - Ability to collaborate cross-functionally with both tech and non-tech teams. 【歓迎（WANT）】 - Experience in commerce or marketplace platforms is a plus.- Ability to successfully function across groups and drive influence throughout all levels of the organization. - Six Sigma or other process design certifications advantageous. Working experience in Customer Service team especially Tech industry. We are looking for both Junior(working experience less than 3 years) and Senior candidates |
| アピールポイント | 自社サービス・製品あり 外資系企業 ベンチャー企業 女性管理職実績あり 20代管理職実績あり シェアトップクラス 2年連続売り上げ10％以上UP 年間休日120日以上 産休・育休取得実績あり 教育・研修制度充実 従業員数1000人以上 Uターン・Iターン歓迎 新規事業 マネジメント業務なし 完全土日休み フレックスタイム |
| リモートワーク | 不可 |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2025/09/19 |
| 求人番号 | 5724382 |
採用企業情報
- Bytedance株式会社
-
- 会社規模501-5000人
- インターネットサービス
- デジタルマーケティング
- SIer
- ソフトウエア
-
会社概要
ByteDanceのミッションは、「Inspire creativity and enrich life （創造性を刺激し、人生を豊かにする）」ことです。
ByteDanceは、世界150以上の市場、35の言語で利用できるグローバルプラットフォームを運営しています。私たちの提供するプロダクトを通して、人々がコンテンツとつながり、視聴し、制作することを、より簡単で楽しいものにします。
ByteDanceは、北京、上海、ロサンゼルス、ニューヨーク、ロンドン、パリ、ベルリン、ドバイ、シンガポール、ジャカルタ、ソウル、東京などにオフィスを展開しています。言語や文化・国や地域を越えて、「Inspire creativity and enrich life （創造性を刺激し、人生を豊かにする）」を目指します。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です