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Customer Support Representative
年収：応相談
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
エルゼビア・ジャパン株式会社
-
- 資本金60百万円
- 会社規模101-500人
- インターネットサービス
- その他
| 部署・役職名 | Customer Support Representative |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Are you interested in part of the regional Customer Service team ? Are you a trilingual speak in Chinese Japanese and English ? About our Team: As part of our team, you will manage the operational process for your own portfolio of academic journals whilst collaborating with a large team of other Journal Managers. You will be a member of a collaborative and inclusive team that encourages autonomy and personal development, whilst working together to achieve our department objectives and key results. You will contribute to a supportive team culture by sharing knowledge, ideas, and best practice. We operate a hybrid working policy. We are office-based and request attendance in our centrally located office in Exeter one day per week. The office is open and available most days for staff who prefer to come in. About the Role: The Book Customer Service agent is primarily responsible for managing the fulfillment of print book orders for wholesalers, bookstores, medical institutions, universities, and individual customers in Japan and Taiwan. Additionally, this role provides support for digital book services as needed to ensure a seamless customer experience. Responsibilities: Manage order processing and fulfillment for print books, ensuring timely and accurate delivery to customers across Japan and Taiwan. Understand the complexities of the Japanese and Taiwanese book markets and customs to effectively assist team members and escalate issues to relevant stakeholders and business partners as necessary. Support digital book services for customers in these regions when applicable. Collaborate with internal teams and external partners to resolve order-related issues promptly. Actively listen to customer feedback to identify areas for improvement and recognize successful service aspects. Take ownership of customer issues and lead efforts to resolve them efficiently and satisfactorily. Communicate clearly and courteously with customers to maintain high levels of satisfaction. Work effectively in a fast-paced, dynamic environment that is continuously evolving. Demonstrate flexibility, adaptability, and resilience to meet changing business needs. Build and maintain positive working relationships within the immediate team and across global business units. Work in a way that works for you: We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. |
| 労働条件 |
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Employee Assistance Program: Access support for personal and work-related challenges. ● Life and Accident Insurance: Providing financial security for unforeseen events. ● Group Life Term Disablement (Loss of Pay Cover): Coverage for long-term disabilities. ● Competitive Supplementary Pension Scheme: Securing your financial future. ● Long Service Awards: Recognizing dedication and loyalty. ● Flexible Benefit Plan: Access discounts on various products and services. ● Family Care Leave: Including Maternity, Paternity, and Paid Family Care Leave. ● Annual Medical Screening: Prioritizing your well-being through regular health check-ups. ● RECARES Days: Giving time to support charities and causes that matter to you. ● Extensive Learning and Development Resources: Enhancing personal and professional growth. ● Remote work available (office-based during the training period, then 3–4 days per week remote work). |
| 応募資格 |
【必須（MUST）】 ・Trilingual proficiency in Traditional Chinese, Japanese, and English・Commitment to continuous learning and professional development to enhance service quality and personal growth ・Contribute to a collaborative team culture that values continuous improvement and customer-centric service ・Customer satisfaction is measured after each interaction, with individual contributions evaluated ・Highly detail-oriented, ensuring accuracy and minimizing mistakes |
| アピールポイント | 自社サービス・製品あり 外資系企業 年間休日120日以上 産休・育休取得実績あり |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/08/15 |
| 求人番号 | 5396504 |
採用企業情報
- エルゼビア・ジャパン株式会社
-
- 資本金60百万円
- 会社規模101-500人
- インターネットサービス
- その他
-
会社概要
【設立】1980年4月
【代表者】コッケン・リム
【資本金】6,000万円
【本社所在地】東京都港区東麻布1-9-15
【事業内容】
学術ジャーナル・マガジン・書籍の出版および情報サービス
●電子ジャーナルScienceDirect（サイエンス・ダイレクト）、学術情報ナビゲーションツールScopus（スコーパス）等
の販売・販促
●科学・技術・医学・社会科学分野の学術ジャーナル
●オンラインデータベースサービスNursing Skill(ナーシング・スキル）、Procedures CONSULT（プロシージャー・
コンサルト）の開発・販促
●医薬学書籍・科学関連書籍の企画・翻訳出版および販売（和・洋）
●医薬マーケティング・マガジンの企画出版および販売
●その他データベース製品の提案・提供・サポート 他
【当社について】
世界大手の科学・技術・医学関連情報の製品およびサービスを専門とするエルゼビアは、世界で3,000万人以上の科学者、学生、医療従事者、情報専門家に利用されています。世界で7,000人のジャーナル編集者、7万人の編集委員会メンバー、30万人の査読者、60万人の論文著者と協力し、ワールドクラスの情報と革新的なツールの提供を通じて、お客様の重要な意思決定、生産性の向上、研究成果の改善を助け、科学と医療の進歩に貢献しています。
エルゼビアは、オランダ・アムステルダムに本社を置き、世界24カ国に7,000人以上の従業員を擁する国際企業です。
発展途上世界へ学術・医療情報を無償または低価格で提供する国際プロジェクトの設立メンバーでもあります。ジャーナルと書籍の出版にルーツを持つエルゼビアは、130年以上にわたって査読のプロセスを発展させてきました。現在は、お客様に必要な情報を迅速に探していただけるよう、信頼できるコンテンツを先端のテクノロジーで配信し、イノベーションを推進しています。
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です