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Manager Brand Retail

年収：応相談

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部署・役職名	Manager Brand Retail
職種	店舗・FC開発店舗管理・店舗運営
業種	日用品その他
勤務地	東京都
仕事内容	【Role Purpose】 This role is responsible for planning and driving the nationwide Flagship Store (FSS) business, ensuring superior consumer experiences and effective execution of brand initiatives to strengthen brand equity in Japan. The role also supports commercial operations, consumer engagement, and financial processes within the FSS ecosystem. In addition, the role works closely with the line manager and cross‑functional teams to maintain and evolve best‑in-class service for IQOS users (LAU) and adult combustible smokers (LAS), contributing to improved NPS and conversion KPIs. 《Key Responsibilities》 ■Strategic Planning & Performance Management ・Support development of FSS strategy and annual plans aligned with KPIs. ・Lead monthly planning through continuous monitoring and analysis of sales performance and consumer insights. ■Operational & Commercial Execution ・Implement and oversee operational and commercial activities in FSS stores to continuously elevate the quantity and quality of in-store consumer experience. ・Mentor and coach Brand Retail Executives and third‑party store operators to strengthen execution capabilities. ■Cross‑Functional Collaboration ・Partner with internal teams (Marketing, Consumer Experience, Supply Chain, Digital/IT, Customer Service) to ensure high-quality execution and strong customer satisfaction. ・Collaborate with the Global Retail Team to optimize in-store operations and maximize business results. ■People Management & Engagement ・Manage Brand Retail Executives to ensure they meet performance goals. ・Contribute to improving staff eNPS by working closely with third‑party partners, Area Managers, and Store Managers. ■Financial & Operational Compliance ・Support and execute required financial transactions for sales and FSS operations in full compliance with internal policies and procedures (P&P).
応募資格	【必須（MUST）】【Requirements】・Bachelor’s degree or equivalent experience. ・8+ years of experience in FMCG and/or global direct‑to‑consumer retail businesses, with expertise in areas such as retail operations, retail marketing, consumer insights, brand strategy, or business development. ・Experience should include internal team management and negotiation/management of third‑party vendors or landlords. ・Advanced communication skills (verbal, written, and presentation) in both Japanese and English. ・Demonstrated strengths in business initiation, collaboration, business acumen, strategic thinking, and agility. ・Strong systems and operations knowledge, including POS, staff scheduling tools, CRM tools, and similar retail systems. ・Excellent analytical skills, with the ability to interpret data and translate insights into actions. ・Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Access. 【歓迎（WANT）】【Nice-to-Have (Ideal)】・Experience in premium or flagship retail environments. ・Familiarity with global retail standards or working in a matrix organization. ・Knowledge of omnichannel or CRM‑driven consumer engagement. ・Experience improving customer journeys or driving NPS. ・Strong presentation and stakeholder‑management skills.
アピールポイント	自社サービス・製品あり外資系企業女性管理職実績あり従業員数1000人以上シェアトップクラス産休・育休取得実績あり教育・研修制度充実資格支援制度充実社内公用語が英語完全土日休みフレックスタイム管理職・マネージャー
リモートワーク	可「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策	喫煙室設置
更新日	2026/02/27
求人番号	5251691

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