最終更新日：2026/09/08
ServiceNow｜C－level Trusted Advisorとして顧客変革を導くCustomer Success Executive
1,500万円〜3,000万円
戦略コンサルタント 業務プロセスコンサルタント システムコンサルタント
コンサルティング ソフトウエア
東京都
仕事内容
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. The Customer Outcomes Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Customer Success Executive will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account. - Service 1-3 large enterprise customers - Develop executive relationships with CIO,CFO,CHRO and business leaders - Understand goals and develop customer roadmap - Execute winning co-delivery models - Develop relationships with ecosystem partners - Develop implementation strategies and readiness process to accelerate time to value - Establish delivery operating model governance - Maintain account level relationships for clear value proposition within the account - Participate in account delivery governance - Advocate/champion ServiceNow's best practices - Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized - Provide high customer sat metrics for assigned accounts
労働条件
・勤務場所：東京オフィス ・勤務時間：フレックスタイム制（コアタイムなし、1日の標準労働時間/8時間） ※9:00~18:00の時間帯に勤務している社員が多いです。アポイントの状況によっては直行や直帰も自由です。 ・働き方：ハイブリッドワーク（週2日以上の出社） ・休日：完全週休二日制、Wellbeing day、祝日休暇、年末年始休暇、傷病休暇、介護休暇等々 ・給与：固定年俸(12分の1を毎月支給)+ボーナス+RSU ・福利厚生：交通費支給(上限あり) / 社会保険完備 / 育児支援制度 / 出張手当 / RSU / 確定拠出年金制度(401K) / 持株会制度 / 研修あり / 資格取得支援制度 / 社内表彰制度 / 海外本社へのセールスキックオフ
応募資格
必須(MUST)
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years progressive experience as part of a professional services organization; or equivalent education/experience - Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations - Experience at Nikkei Top 200 accounts - Understanding of issues and goals driving digital transformation across industry - Depth in digital transformation design, implementation, and management - Expertise in one industry, "minors" in one or two additional industries - IT, HR, ad GBS Transformation experience - Executive relationships with CIO, CFO, CHRO and business line leaders - Experience identifying goals and solving challenges - Experience serving as part of a client account leadership team - Experience expanding offerings with clients - Experience integrating with other account functions in developing account strategies and Customer Outcomes plans - Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's - 5+ years large program experience (multi-tracked, OCM) - Experience managing outcomes to a CxO position - Co-Delivery experience with Big 4, large SI's - Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites - Must be fluent level in Japanese and English - Must be authorized to work in Japan
求人番号：5097758
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