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Customer Success Manager, PitchBook
年収：1200万 ～ 1500万
採用企業案件
モーニングスター・ジャパン株式会社
-
- 資本金90百万円
- 会社規模非公開
- ソフトウエア
| 部署・役職名 | Customer Success Manager, PitchBook |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
The Role: At PitchBook, a Morningstar company, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients’ industries, sectors, and strategic business needs and help optimize usage of the PitchBook platform. They will maintain relationships with key contacts, encourage engagement with underutilized product elements, and drive client retention and expansion. Job Responsibilities: - Achieve retention and expansion goals measured quarterly while providing excellent support to clients - Act as the go-to product expert for a dedicated portfolio of clients to ensure they derive value from the PitchBook platform - Onboard new clients, identify client goals, and conduct training sessions, including in-person sessions, designed to meet the individual business needs of each client - Proactively go above and beyond to ensure client satisfaction and success throughout the entire client lifecycle - Conduct formal business reviews with each client designed to measure renewal probability, client achievement of pre-set goals, client satisfaction, and to provide continual product education - Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption - Engage regularly with Account Managers to strategize on account retention and growth opportunities - Use Catalyst and Tableau to effectively manage client relationships through call logging, usage data monitoring, and task management - Work continuously to document the details of each client interaction in Catalyst to improve customer information and drive retention - Drive engagement with clients through personally crafted emails and/or marketing provided materials via Highspot - Comprehend and demonstrate why and how each of our client types engages with our product and our data - Support the vision and values of the company through role modeling and encouraging desired behaviors - Participate in various company initiatives and projects as requested |
| 応募資格 |
【必須（MUST）】 - 2+ years of customer success management or account management experience- Fluency in Japanese and English - Excellent verbal and written communication skills with a keen eye for detail - Enjoys relationship building and comfortable engaging with a diverse array of clients to learn their business needs and provide value - Exemplary presentation skills - An appreciation for the private equity and venture capital marketplace and the ability to learn and demonstrate how clients can benefit from engaging with new product features and new data - Curious, able, and interested to learn about client needs - Organized with terrific prioritization skills - Self-motivated, persistent, and goal-oriented attitude and can work effectively as part of a team - Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily 【歓迎（WANT）】 - Bachelor’s degree preferred |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2025/07/10 |
| 求人番号 | 5088116 |
採用企業情報
- モーニングスター・ジャパン株式会社
-
- 資本金90百万円
- 会社規模非公開
- ソフトウエア
-
会社概要
【設立】2023年9月29日
【代表者】チャン・ユーツン
【資本金】9,000万円（2023年12月15日現在）
【本社所在地】東京都港区新橋1-1-1
【事業内容】
■投資分析ソフトウェア、データベースの提供・販売
■インデックス（株価指数等）の提供・販売
■株式リサーチ・レポートの販売
■投資信託情報に関するデータ提供・販売
■マネジャーリサーチ・レポートの販売
■ ESGに関連するリサーチなどの提供・販売
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です