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[Fortune 100] Director Strategic Acc Mgmt
年収：1100万 ～ 2000万
採用企業案件
日本ハネウェル株式会社
| 部署・役職名 | [Fortune 100] Director Strategic Acc Mgmt |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Located in Tokyo, Japan and reporting to the VP, APAC Airlines, this position is responsible for managing a portfolio of complex accounts representing $135M+ per year, within the Commercial Airline aftermarket business. These accounts may be located beyond Japan and across a diverse cultural base. This role will lead a cross-functional team of Sales, Customer Support Managers, credit analyst and field service team to create and achieve the Annual Operating Plan and 5-year Strategic Action Plan for the customer portfolio. They will be accountable for growth activities by coordinating pursuit support from the sales team, and for customer satisfaction by ensuring that all products and services are supported in an efficient and effective manner. Primary Activities: Responsible for defining and executing a customer business and support strategy that serves a diverse and complex customer base, in a proactive manner, anticipating customer needs and competitor actions and driving results through their direct actions and through matric leadership. Manage the internal and external element of the Airlines customer Management Operating System (MOS) in order to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that includes Sales Managers, Customer Support Managers, credit analysts and field service team in pursuit of goals. Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved. Maintain oversight of Honeywell performance to both Honeywell and customer contractual obligations Provide leadership and strategic vision to Sales Managers, Customer Support Managers, credit analysts and field service team to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools. Lead and provide day-to-day direction to the Maintenance Service Program (MSP) Program Managers to define and execute new support models and customer reporting standards as assigned to individual accounts Plan, organize, and execute Honeywell executive visits to customers resulting in positive interchanges and improved business results. Responsible for fostering customer executive level relationships through daily interaction with airline executives. Ensure Accounts Receivable results are achieved working with the ACC team Ensure sales targets are achieved within the Sales Managers. Act as support and escalation point for ACC and C&PS in collections and dispute resolutions Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required Drive for attainment of HOS Gold behaviours and results across their area of responsibility through direct management as well as cross functional influence of peers Ensures systems and processes are in place for Honeywell product delivery, reliability performance including the translation of site based/product based improvement plans e.g. delivery and reliability to customer specific plans. |
| 応募資格 |
【必須（MUST）】 -Bachelor's degree or equivalent work experience in a business or engineering-10+ years leadership experience in Aftermarket, OEM or International customer service/support -5 years leadership experience in Aerospace industry, managing key manager or directors -Experience in using customer relationship management tool (e.g. SFDC) to manage account |
| アピールポイント | 自社サービス・製品あり 外資系企業 年間休日120日以上 産休・育休取得実績あり 資格支援制度充実 女性管理職実績あり 教育・研修制度充実 20代管理職実績あり 海外事業 管理職・マネージャー 完全土日休み フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2025/05/19 |
| 求人番号 | 4698924 |
採用企業情報
- 日本ハネウェル株式会社
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です