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部署・役職名 | CRM Manager |
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職種 | |
業種 | |
勤務地 | |
仕事内容 |
Job Overview The CRM Manager, reporting to the Head of Marketing Strategy & Planning, is responsible for leading the strategy and execution of customer communication efforts across the market. This role is pivotal in optimizing our customer interactions, to drive engagement, retention and loyalty of our customer base. You will play a key role by concepting, creating, optimizing our communication for designed regional campaigns, and country campaigns. This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business and marketing objectives. You will own the marketing channel inventory of the country, overseeing the allocation, usage, and optimization of various channels for partners/vertical campaigns. This process ensures that our placements are effectively utilized to drive desired business outcomes, without compromising the experience of our user base. Responsibilities & Duties ・Own the market plan for customer communication and communication inventory including email and push messaging ・Understand the full view of communication, including global programs and local sends to our user bases. ・Oversee the execution of the communication plan, analyze the outcomes and monitor opt-outs where needed. ・Collaborate closely with global marketing automation team to optimize the full customer journey ・Maintain a clear communication plan overview that is shareable with regional and global stakeholders. ・Foster an experimentation culture where new initiatives can be trialed and iterated upon to optimize value creation. ・Collaborate with the Consumer Business and other functions in order to define growth levers and unlock insights to optimize campaign performance. ・Collaborate with global teams to align market strategies with global standards. |
労働条件 |
年俸制 6,000,000円 - 10,000,000円 ※RSU(米ドル)含む (経験とスキルによって変動する可能性あり) |
応募資格 |
【必須(MUST)】 ・ Mid level experience in a CRM role, with a focus on segmentation, life-cycle management and stakeholder management.・Good record of successful cross-channel (email, push, in-app messages etc.) life-cycle communication. ・Experience with End-to-end planning, development and execution of large-scale engaging life-cycle campaigns. ・Customer-first attitude: ability to put yourself in customer shoes and have a deep understanding of customer segmentation. ・Excellent verbal and written communication skills and strive to have a customer-first mindset. ・Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision. ・Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You’re not afraid to take responsibility and ownership of your work. ・Technically-savvy and comfortable with technical matters, but you also care about how your communication looks and what message you send to Wolt users. ・Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance. ・Strong analytical skills. You’ll need to be able to analyse complex data sets and make decisions off the back of those. ・Fluency in English(Professional Working Proficiency) and Native Japanese / Bilingual Proficiency). 【歓迎(WANT)】 【当社のカルチャー、当社で働く魅力】1.注目企業: 2020年の日本でのサービス開始から着実に右肩上がりで成長中 2.仕事の面白さ: 飲食店とユーザーを結んで20兆円以上の巨大マーケットかつ誰にも身近なビジネス"食"を盛り上げる 3.おもてなしデリバリー:「商店街/shopping mallをポケットに」をモットーに、おもてなし精神で地域全体の利便性向上と雇用の創出を目指す 4.外資系企業: フラット×スピード感のある社風が魅力 5.高い自由度: スケジュールの裁量大かつ全国どこからでも働ける 6.働く環境: チーム横断的に学び、知識を共有する文化が根付いている If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan. You will fit into a truly diverse team across 23 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. |
アピールポイント | 自社サービス・製品あり 外資系企業 ベンチャー企業 女性管理職実績あり シェアトップクラス 年間休日120日以上 ストックオプション制度あり 社内公用語が英語 地域活性化事業 マネジメント業務なし 完全土日休み |
リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
受動喫煙対策 | 喫煙室設置 |
更新日 | 2024/05/20 |
求人番号 | 3530588 |
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