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Sr. Product and Customer Insights Manager, Customer Experience Strategy Japan

年収:1000万 ~ 1500万

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部署・役職名 Sr. Product and Customer Insights Manager, Customer Experience Strategy Japan
職種
業種
勤務地
仕事内容 Are you Customer obsessed and eager to propose opportunities and influence business decisions to improve the Consumer and Seller experience across global EC company? Our company is looking for an experienced, talented and highly motivated individual to joinour JP Customer Experience Strategy team in Tokyo.

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure our company's end-to-end experience. You will drive studies across multiple product lines (e.g. media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing programs and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.

You will help our company continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our Customer’s advocate and influence their experience on out company!

Your responsibilities will include:
· Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help to improve our customer experience
· Program Management: lead large and complex programs, including scope alignment with local and international business leaders, design, data collection, data analysis, recommendations, and presenting results to senior management worldwide
· Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap and to collaborate and work with them on studies and actions to improve our customers' experience
· Team: support hiring and on-boarding of new team members and contribute to our high performing culture
· Share best practices and results: drive continuous improvement for our global team; partner with colleagues across the globe to identify areas for collaboration and best practices
労働条件 完全週休2日制(土・日・祝祭日)
年間休日/120日
年次有給休暇/初年度 最大14日 ※入社月により異なる
パーソナル休暇(有給)/年間 最大5日 ※入社月により異なる
特別有給休暇(結婚、配偶者の出産、忌引における休暇)
生理休暇、産前産後・育児・介護休業 など
社会保険完備
団体生命保険
通勤手当支給(月5万円迄)
確定拠出年金
弔慰金
社員割引制度
会員制福利厚生プログラム
従業員支援プログラム
応募資格

【必須(MUST)】

· At least 7 years of experience or a master’s degree and 5 years of experience or an equivalent combination of education and experience
· Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
· Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions
· Strong oral and written English and Japanese language communication skills (including experience reviewing results with senior management and working in a global team setting)

【歓迎(WANT)】

· Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research agencies
· Advanced degree (e.g. MBA) preferred

The right candidate will:
· Have a passion for continuously improving customer experience
· Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
· Have significant creativity and excellent business judgment
· Have a strong sense of urgency and commitment
· Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also a strong team player
· Be a problem solver who always thinks about what to do next
· Have excellent analytical capability
· Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
アピールポイント 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10%以上UP 年間休日120日以上 自社サービス・製品あり 外資系企業 女性管理職実績あり 20代管理職実績あり 上場企業 産休・育休取得実績あり ストックオプション制度あり 社内公用語が英語 教育・研修制度充実 海外事業 成果報酬型 マネジメント業務なし 完全土日休み フレックスタイム
更新日 2019/03/21
求人番号 945164

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