|部署・役職名||Sr. Support Engineer － SAP FI/CO|
The role of the Sr.Support Engineer, SAP FICO is to provide exceptional remote－based support
for mission－critical SAP applications as part of our global customer support team. The position
has the responsibility for researching, troubleshooting and supporting of multiple SAP modules
for our global clients who use both 4.x and ECC environments. The role of the Sr.Support
Engineer, SAP FICO requires the expertise and skills to diagnose serious issues; then develop,
test, package and deliver fixes for such issues in complex, integrated and highly－configured
Essential Duties ＆ Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert
knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business
change and deliver a consistently high quality customer experience
Provide remote－based functional support ＆ training for multiple SAP modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands－on assistance using proprietary tools in a test environment or via remote
Be a pro－active contributor to a support organization which is running 24x7x365, this will
require the ability to work flexible hours, including evenings, weekends and holidays and
monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience
to different client situations
Contribute to the development and management of knowledge－sharing methodologies,
diagnostic tools, and creative processes, to improve the client experience
Additional Duties ＆ Responsibilities
Other job related duties and responsibilities may be assigned from time to time
Bachelor Degree in Computer Science or related field or equivalent experience.
10＋ years relevant SAP experience particularly with FI,CO Modules
5＋ years direct support of application end－users in a Corporate environment
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification（s） preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with SAP 4.x and ECC, including full life－cycle implementation experience,
configuration and administration of the application.
Knowledge of maintenance/patching mechanics and SAP architecture.
Demonstrable history solving complex problems across multiple modules.
Superb trouble－shooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long term, successful
working relationships with Clients.
Strong knowledge of key application functionality, tables and relationships.
Deep knowledge of SAP customization/extension methodologies.
Excellent development skills using SAP toolset.
Excellent interpersonal, presentation and communication skills – verbal ＆ written.
Attention to detail and the ability to learn quickly.
Extreme focus on Client satisfaction.
Demonstrated ability to work independently and as part of a team.
Ability to work calmly and professionally in high pressure situations.
The best candidates will have extensive knowledge of multiple SAP modules across
releases （4.x ＆ ECC） including proficiency with SAP product module/suite business
processes, navigation mechanics, configuration requirements, integration with other
modules and knowledge of underlying technology
Knowledge of SAP Industry Solutions Public Sector would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
A nice to have, Englsih speaking
Experience with localizations and global implementations would be an advantage