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SR. SUPPORT ENGINEER- EBS

年収:1000万 ~ 1400万

ヘッドハンター案件

部署・役職名 SR. SUPPORT ENGINEER- EBS
職種
業種
勤務地
仕事内容 Position Summary
The role of the Sr. Support Engineer, EBS is to provide exceptional remote-based support for
mission-critical EBS applications as part of our global customer support team. The position has
the responsibility for researching, troubleshooting and supporting of multiple EBS modules for
our global clients who use both r11i and R12 environments. The role of the Sr. Support Engineer,
EBS requires the expertise and skills to diagnose serious issues; then develop, test, package and
deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert
knowledge of EBS applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business
change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for multiple EBS modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote
client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will
require the ability to work flexible hours, including evenings, weekends and holidays and
monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience
to different client situations
Contribute to the development and management of knowledge-sharing methodologies,
diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
Other job related duties and responsibilities may be assigned from time to time
応募資格

【歓迎(WANT)】

Education
Bachelor Degree in Computer Science or related field or equivalent experience
Experience
10+ years relevant Oracle EBS experience
5+ years direct support of application end-users in a Corporate environment Technical
and Functional Expertise with solid understanding of underlying data flow and
functionality in Order Entry (OM), BoM, Purchasing, Shipping, Receiving Modules
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience,
configuration and administration of the application
Knowledge of Oracle maintenance/patching mechanics and EBS architecture
Demonstrable history solving complex problems across multiple modules
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful
working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of Oracle EBS customization/extension methodologies
Excellent development skills using Oracle EBS toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
Desired Qualifications
The best candidates will have extensive knowledge of multiple EBS modules across
releases (11i & R12) including proficiency with EBS product module/suite business
processes, navigation mechanics, configuration requirements, integration with other
modules and knowledge of underlying technology
Written and verbal English language skills would be highly regarded
A consulting background, while not mandatory, would be useful
Experience with Oracle Transportation Management or Manufacturing, while not
mandatory, would be highly valued
Experience with localizations and global implementations would be an advantage

更新日 2019/03/07
求人番号 933094

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