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Technical Service Specialist, Sr. Specialist, Principal Specialist

年収:800万 ~ 1200万

ヘッドハンター案件

部署・役職名 Technical Service Specialist, Sr. Specialist, Principal Specialist
職種
業種
勤務地
仕事内容 MAIN PURPOSE OF JOB】
The individual is responsible supporting safety and sense of security for the HVAD patients by working with internal and external stakeholder utilizing technical expertise and communication ability. VAD (Ventricular Assist Device) is a treatment for patients with advanced heart failure. Since it is relatively new treatment and an implantable medical device, the necessity of technical support such as education for patients and medical staff and the correspondence on malfunctions and/or adverse events is very high - a higher level of expertise is required even among medical devices. HVAD is a follower in the market, and we will start from building confidence in the product. The individual will play a key role in not only meeting the minimum requirements on regulations but also exceeding the customers’ expectation. We aim at building Customer Loyalty in addition to Customer Satisfaction.
 
【PRIMARY ROLES AND RESPONSIBILITIES】
・Product education to Employee, Doctor, ME, Nurse and Patient (followed by the Doctors order) with regards to the structure, specification, design, QMS process and manufacturing process etc.
 ・Technical support when trouble occurs, consider how to report the survey results at the manufacturer to the medical scene, and do site visit and explain as necessary
・Technical support for repairing drive line(Field support and explanation to APAC repair tech. as a representative of MCS Japan )
・Cooperate with the QA department, analyse the occurrence trend of defects, feed back to the manufacturer, and consider preventive measures or change in use at the manufacturer. (Usage Japan particular, High demanding by customer and Administrative requirements are also high)
・Tracking information management of consumables and specified maintenance medical equipment
- Management of tracking info. (Pump, Battery, S/N of Controller, Charge status and expiration date for the Tubes)
- Management of maintenance contract
- Maintenance of inventory (consumable goods such as batteries, controllers and monitors, etc.) in the sales industry
- Management and maintenance of consignment stock
- Management for the S/N for Monitor and Soft wear Updated.
・Work with PMS team, J-MACS committee of the Japanese Association for Thoracic Surgery, and participating hospitals to execute PMS and J-MACS registry
 
応募資格

【歓迎(WANT)】

Qualifications
 
 【QUALIFICATIONS, SKILLS AND EXPERIENCE】
REQUIREMENTS
・Bioengineering related degree
・Expertise on cardiovascular related diseases and treatments
・Team oriented, cooperative personality
・Self-starter and proactive
・Enjoy challenges and hard tasks
・Good communication and negotiation
・Practical level of English proficiency(要英語力/TOEIC800点以上が望ましい)
・Be able to travel domestic/overseas 
 
PREFERENCES
・2+ years of work experience for Tech service or QA
・Medical Engineer qualification
・Heart failure and VAD related knowledge and work experience
・2+ years of work experience in the medical device industry

更新日 2018/11/29
求人番号 855319

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