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Staff－Regional Customer Support,Japan
年収：
800万 ～ 900万
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採用企業案件
マーリンク株式会社
-
- 会社規模非公開
- 通信・キャリア
| 部署・役職名 | Staff－Regional Customer Support,Japan |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
■About the Marlink Group In today's world, connecting our customers' businesses and assets in the most remote and challenging locations has never been more important. As a true partner to our global customers, we provide smart network solutions that connect people and assets around the globe and in all markets where traditional connectivity cannot be achieved or is not available. As an internationally active and well-known group with more than 1400 colleagues working in more than 30 locations, we help our customers in industries including Shipping, Energy, Humanitarian to run their business remotely in ever smarter, more profitable and sustainable ways. ■Your Mission The regional support staff is the customers first point of contact regarding support. Both support/incident management and request handling are part of the main tasks for the position. The ability to handle several simultaneous tasks is important. The ability to be service minded and diligent in registering every task is equally important. We aim at solving a large percentage of tasks in this team, but if cases need to be forwarded to even more experienced personnel, diligent registering and handovers are key to swiftly solving the tasks. The Regional Customer Support staff reports to the Line Manager, Regional Customer Support. The positions are part of a global organization staffed with technical competent personnel to getting task solved effectively and according to Service Level Agreements. ■Main Tasks • Be the first point of contact for Marlink organization and customers • Perform 1st line Technical Support (incident management) over the phone, via email or via remote management & control channels • Handle all requests & incidents received by phone or e-mail in a professional way with the aim to satisfy customers • Analyze requests & incidents, perform first level diagnostics and apply solutions • Keep the customer proactively informed & updated about the evolution of his request & provide incident status on a regular basis (according to SLA) • Solve and escalate processing of activation, de-activation, suspension, un-suspension requests from customers and troubleshoot • Have ownership for customers (incidents & requests) in their region ■Our Commitment Our Corporate Social Responsibility approach is part of the Marlink DNA to develop our business and people operate responsibly. |
| 労働条件 | Marlink株式会社東京オフィス（東京都港区新橋） |
| 応募資格 |
【必須（MUST）】 Qualifications & Professional skills• High school education or higher/equivalent in Engineering/Electronics/Information Management or equivalent • Good knowledge of Telecommunication Networks and IT terminology • Be able to explain, train, simplify technical subjects to non-technical people. • Strong social skills for establishing professional relationships with clients • Very good English language skill is mandatory • Being able to speak basic 敬語 is mandatory Attitude & Interpersonal skills • Take initiative, show curiosity and autonomy • Pro-active and positive attitude. • Well organized, detail oriented and accurate • Good problem-solving abilities • Good communication and teamwork skills • Able to handle stress and able to work under time pressure • Actively share knowledge within the organization • Service minded and customer oriented in both reflection and action • Flexible to perform also other tasks outside the scope of his/her main role 【歓迎（WANT）】 • Helpdesk experience is preferable |
| アピールポイント | フレックスタイム 月平均残業時間20時間以内 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2026/06/09 |
| 求人番号 | 8346671 |
採用企業情報
- マーリンク株式会社
-
- 会社規模非公開
- 通信・キャリア
-
会社概要
【代表者】エルヴェ・シャルル・マルセル・ネイ
【本社所在地】東京都港区新橋5丁目27-1
【事業内容】
船舶向け通信＆ITソリューションプロバイダー
船舶向けサイバーセキュリティソリューションプロバイダー
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です