|部署・役職名||Customer Success （for Direct Customers）|
If your idea of Customer Success is rooted in an intrinsic motivation to help others find customized solutions to their challenges, we should talk. We're obsessed with delighting our customers at every turn. To achieve this daily, our Customer Success Managers must possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI.
We are looking for its next passionate, highly skilled Customer Success Manager. In this position, you will work to support our growing customer base in Japan, supporting all new customers who purchase our marketing/sales software through both our direct channel.
You’ll be at the forefront of helping the world to become a little more ‘Inbound’.
As a Customer Success Manager
－Be the main point of contact and advocate for approximately 150 small and medium－sized business customers and Agency Program partners
－Maintain a revenue base by managing account retention and renewal
－Drive upgrade revenue from new product feature adoption and expanded usage
－Independently and successfully manage a high volume of task execution, financial management and issue escalation cases
－Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
－Prior experience with sales or account management teams
－Experience working with small business owners and marketers and marketing agencies
－A verifiable track record of consistently meeting and exceeding revenue goals
－A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
－Clear and articulate communication skills and the ability to effectively drive a phone conversation
－Phenomenal organizational skills
－A strong love for teaching: you get excited when you help someone achieve their goals
－The ability to thrive in a fast－paced environment
－Fluency in Japanese and English
－Inbound Marketing knowledge
－Prior agency experience
－Strong Saas business acumen
－Experience with marketing automation software
|アピールポイント||創立5年以内 自社サービス・製品あり 外資系企業 20代管理職実績あり 年間休日120日以上 ストックオプション制度あり 教育・研修制度充実 資格支援制度充実 社内公用語が英語 フレックスタイム 完全土日休み|