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Experience Designer
年収：800万 ～ 1300万
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
マニュライフ生命保険株式会社
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- 資本金64,500百万円
- 会社規模501-5000人
- 生命保険
| 部署・役職名 | Experience Designer |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
General Description: This position will report to The Head of Customer Experience. The position's primary role is to support the connection of internal Manulife Japan teams with our customer’s feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and experiences. The successful applicant will be expected to analyses, map and redesign current customer journeys and underlying operational processes using various approaches, including customer research, data analytics, process analysis and workshopping. In addition, the Senior Experience Designer will help to identify opportunities in delivering a more seamless and effortless Customer and Agent experience. Position Responsibilities: ・Champion adoption of Human Centered Design approach and establish the CX team as the Centre of Expertise for HCD practice. ・Collaborate and plan projects with regional office and local agile squads, project teams and operational partners at various stages of the innovation/HCD process for research, synthesis, mapping and experience design planning in support of transformation initiatives ・Provide hands-on workshop facilitation at the discovery and design phases and ongoing support for key multi-year transformation projects focused on digital and analogue customer experiences, to ensure ease of doing business with Manulife for customers & agents ・Represent the customer user voice and work with customer insights, data analytics, IT, delivery, and operational partners, ensuring empathy for customer’s perspectives and addressing key pain points ・Ensure that all forms of research, mapping and insights are robust and unbiased; conduct or manage Customer and Agent interviews ・Advocate for and support user testing/validation of prototypes with end users to improve our Customer and Agent service experiences ・Conduct formal HCD training and embed HCD mindsets across the organization, helpfully challenging contrary ways of working to foster ambition and customer-centric change ・Think and act both strategically and digitally; you understand how the digital economy is changing user behavior and the insurance and wealth landscapes. ・Clearly articulate case studies for past projects, including how you have applied an understanding of technology to problem solving in human-centered ways. |
| 応募資格 |
【歓迎（WANT）】 Required Qualifications:・5-10 years’ experience running Service Design and HCD projects within or for large organisations ・Demonstrable hands-on experience of corporate HCD facilitation. Experience of training would be an advantage. Journey mapping experience. UX or design thinking experience preferred. ・Strong project management, organizational and coordination skills required; working experience with Agile considered a strong advantage ・Proven ability to be able to work with data, presenting quantitative and qualitative insights in support of one another ・Comfortable with various software platforms and able to adapt. Experience with Figma would be advantage. |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2025/01/16 |
| 求人番号 | 4257617 |
採用企業情報
- マニュライフ生命保険株式会社
-
- 資本金64,500百万円
- 会社規模501-5000人
- 生命保険
-
会社概要
【設立】1999年3月
【代表者】ブノワ・メスレ
【資本金】645億円（2024年3月31日現在）
【従業員数】2,641名（2024年3月31日現在）
【本社所在地】東京都新宿区西新宿3-20-2
【その他事業所】全国14地区本部、100拠点以上
【事業内容】
生命保険事業
転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です