The Relationship Manager, will manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. He/She is the Customer Representative/Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within us. Key responsibilities will include managing customer activation process, ongoing support around customer service levels, customer contract renewals, and customer billing, and providing training on the services.
The Relationship Manager will understand the customer's business needs to ensure customer satisfaction and to encourage continued long－term relationship, and help identify opportunities where our services fit their ongoing business strategy.
【必須（MUST）】－ minimum 4 ＋ years solution selling work experience.
－ International Market exposure a must, US exposure preferred.
【歓迎（WANT）】－ Demonstrates a good understanding of technology and the Internet – hosting, networking a strategic landscape.
－ Works well with customers to maintain high level of customer satisfaction and develop strong relationships
－ Ability to encourage/influence customers to extend and/or expand use of our products and services.
－ Responds to customer needs quickly and thoroughly