転職・求人情報の詳細をご覧になる場合は会員登録（無料） が必要です
| 部署・役職名 | 【女性積極採用】Shipping and Delivery Support Operations Manager ポジティブ・アクション |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【ポジティブ・アクション】 本ポジションは⼥性の積極採⽤を⾏っております。 〜在宅勤務・フレックス勤務〜 【Job summary】 Our expanding Logistics products and services (e.g., Logistics, Global Specialty Fulfillment, and Delivery Technology) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners. Shipping and Delivery Support (SDS) is a customer service organization dedicated to create world class support for these new customer segments. To achieve our mission SDS is seeking an Operations Manager who lead Customer Service. The Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations. This position requires a candidate who has the ability to drive process improvements, and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. This is an opportunity for you to build best in class customer service for a new and rapidly expanding group of our customers! 【Key job responsibilities】 1. Operation Management 2. People Management 3. Team Engagement 【People Management Responsibilities】 • Lead and manage teams of 4-6 SDS Group Managers (Supervisors) and 280-500 Customer Service Associates; responsible for the overall direction and performance of the teams. • Carry out supervisory responsibilities in accordance with our policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. • Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments. • Manage the career growth and development of the SDS Manager team by driving focus on our Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model. 【Project Management Responsibilities】 • Solving complex shipping and delivery issues and proactively preventing negative service trends. • Identifying and eliminating root cause barriers to accuracy, productivity, and quality. • Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in order to achieve recipients/drivers promise expectations. • Managing workflow, escalations and effectively delegating workload across the leadership team. • Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization. • Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives. • Business trip (both domestic and international) is required as per business need. |
| 労働条件 |
• 勤務地：フルリモート在宅勤務(日本国内) • 契約期間：期間の定めなし • 試用期間：あり(3カ月) • 就業時間：基本9:00-18:00(休憩1時間) *週40時間フレックス勤務 • 休日：土日祝 (カレンダー勤務) • 休暇：年次有給休暇（入社初年度最大14日間）、パーソナル休暇（年間最大5日間）、特別有給休暇 • 残業：あり(月平均30時間程度) • 想定年収: 1,300万円～(能力、資格、経歴、経験等を考慮し、面接後に最終決定) • 想定月給：783,000円～ • 給与改定/年1回 • 社会保険：健康保険、厚生年金、労災保険、雇用保険 • その他福利厚生：健康診断、会員制福利厚生制度（ポイント付与あり）、確定拠出年金（DCプラン）、制限付株式（RSU）、社内割引制度、従業員アシスタントプログラム（EAP）、団体生命保険 （保険料全額会社負担） ※その他詳細は面談の際にお伝えします。 |
| 応募資格 |
【必須（MUST）】 • Bachelor’s degree OR 2 years of customer experience.• Leadership experience in operations. • Advanced knowledge of Excel. • Project Management experience. • People management & development experience (details and years of experience must be shown in the resume). 【歓迎（WANT）】 • Master’s degree or MBA.• Knowledge of Six Sigma/Lean Processes. • Direct experience in Contact Center Operations (Customer Service, Sales, or Collections). • Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement. • Ability and desire to relocate to take advantage of future growth opportunities. • Strong communication and presentation skill. ※応募時に英文の職務経歴書必要 ※英語面接あり |
| アピールポイント | 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10％以上UP 年間休日120日以上 自社サービス・製品あり 外資系企業 女性管理職実績あり 20代管理職実績あり 上場企業 産休・育休取得実績あり ストックオプション制度あり 社内公用語が英語 教育・研修制度充実 Uターン・Iターン歓迎 管理職・マネージャー フレックスタイム |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 喫煙室設置 |
| 更新日 | 2023/09/25 |
| 求人番号 | 2751302 |
採用企業情報
- 採用企業名は会員のみ表示されます
-
- 会社規模非公開
- インターネットサービス
- 電気・電子
- 機械
- その他
- 流通
- 小売
