|部署・役職名||CX Advisory Consultant|
Our XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining us means becoming part of a team bold enough to chase breakthrough experiences － like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
■A Day in the Life
This position is a senior role that will focus on creating scalable solutions that will bring impact to current and prospective customers. You will work to grow revenue as well as collaborate with the Customer Experience （CX） solution strategy, customer success, and delivery teams at us.
You will have a keen understanding of client needs in the world of customer experience programs. Deep expertise in designing large－scale CX or OD programs within global organizations is essential alongside the credibility to influence and manage senior stakeholders both internally and externally.
You will influence our customers and help them design and shape their future customer experience programs for organizations ranging in levels of maturity. You will understand the significant industry shifts taking place in experience surveys, and be able to design forward－thinking, innovative, and impactful solutions for clients.Finally, you will be inspired by and believe in our culture and values. You will believe in making work a positive experience for yourself and for your co－workers, and be willing to strap in and enjoy the ride！
・Provide post-sale consulting and advisory support to customers to help stand up best-in-class Customer Experience Programs. This includes services like - CX Maturity Assessment, Customer Journey Mapping, Program Design, Survey Design, Change Management Workshop, Closed-Loop Design, Data Analysis, Program Governance, Executive Presentations and Ongoing Consulting.
・Translate customer needs into business requirements. Have experience in enabling organizations to take action based on customer experience data. As needed, be able to lead and facilitate sessions in customer journey mapping. Be able to translate customer insights into business recommendations, help clients build business cases, and enable clients to develop operational plans
・Create collaborative relationships with all key business stakeholders to enable successful deployment and ongoing success of the program
Define and manage project tasks and activities. Manage time, and budget as well as identify potential risks and issues that may impact the successful delivery of the program. Provide relevant and timely communication to all CX Program Team stakeholders.
・Scale and optimize CX advisory services delivery. Facilitate the development of operational standards, processes, and policies to improve the delivery of CX Program Consulting services to customers and co-workers
・Develop standardized content and program templates to facilitate the implementation of best practices in specific industry verticals where you have and will develop expertise.
■What differentiates us from other companies
・Work life integration is deeply important to us － we have frequent office events, team outings, and happy hours
・We take pride in our offices design aiming at cultivating creativity in an open and collaborative work space
・On top of standard benefits package （medical, dental, vision, life insurance, etc） we provide snacks, drinks, and free lunches in our office
・We believe in sharing our success which is part of the compensation for all employees
|労働条件||Location: Tokyo, Japan|
【必須（MUST）】・5＋ years experience working with clients on survey/experience programs, CX or CX Insights/Analytics function
・A blend of agency－side experience, as well as internal－client experience, is ideal, although candidates from either side will be considered
・Experience working with large and complex enterprises
・Consultative and relationship builder who can quickly understand client needs and requirements
・Have a strong understanding of good research methodology; item design and data collection
・Able to analyze and interpret data, and report back insights to customers
・Willingness and ability to travel up to 25－30％ （outside of COVID restrictions）
・Advanced/Native level verbal/written communication and presentation skills in Japanese and English.
【歓迎（WANT）】・CCXP/ CXPA certification
|アピールポイント||自社サービス・製品あり 外資系企業 女性管理職実績あり 2年連続売り上げ10％以上UP 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 社内公用語が英語|