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| 部署・役職名 | Customer Value Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
●Customer Value Manager TOKYO, JAPAN /SERVICES – CUSTOMER VALUE /DIRECTOR/ HYBRID Responsibilities: Customer Success Managers represent the primary point of contact from our company to customers after customer go－live. As such, they provide three critical functions: 1） Work with/coach customer teams to drive customer success strategies and to achieve customer success goals, 2） Provide communication to customers regarding our solution, new product capabilities and other critical information, and 3） provide a consistent point of contact for customers and a “concierge” into other needed our solution functions and resources. Specific goals center on the following: Customer success Customer referenceability Customer renewal and growth of annual contract value. Customer solution expansion Key activities include: Participate in customer success metrics workshops Develop customer success roadmap Conduct scheduled customer check－ins Drive periodic business reviews Manage renewals Monitor customer performance. Manage customer relationships Establish role as trusted advisor “QB” our internal resources as needed Share best practices ideas, product information, and relevant our news. Support/drive customer campaigns At our company, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline. |
| 労働条件 | Annual Salary up to 17M JPY ＋ 15％ Bonus |
| 応募資格 |
【必須（MUST）】 Requirements:Strong background in customer / client management. Experience with demonstrated success in the following: Managing client expectations Developing and maintaining executive relationships and associated influencing strategies Project management including managing disparate, cross－functional, cross－enterprise project teams Ability to have value－based conversation with business executives Experience in procure to pay.購買調達ソリューション導入経験 Experience managing products, product offerings and customer experience with products Strong organizational skills Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams. Background in software and SaaS solutions a plus. ビジネス英語力 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 屋内禁煙 |
| 更新日 | 2023/03/28 |
| 求人番号 | 2656292 |
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