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| 部署・役職名 | Manager, AsiaPac Technical Support |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
the Manager of AsiaPac Technical Support , you will lead an international team of Software Solution Engineers who advise and work directly with our customers and partners to address incidents regarding Innovator. You will mentor engineers responsible for addressing the full spectrum of customer issues including performance troubleshooting, diagnosing issues with customizations, product configuration etc. In principle the Software Solution Team troubleshoots and resolves problems with all product areas, environmental issues and customizations made by subscribers to our open development framework. A successful candidate for this position will be able to handle escalated customer situations, guide engineers in their development efforts and professional growth, provide timely and comprehensive technical updates to senior management, and be ablcommunity as a leader within a global team supporting an international customer community |
| 応募資格 |
【必須（MUST）】 Responsible for the day－to－day operations of a department of Software SolutionEngineers tasked with the ongoing support • Key stakeholder in the development of and management involved in KPIs and attainment of our customers SLAs • Responsible for the onboarding and mentoring of new team members • You will serve as the primary escalation point for complex and critical incidents with regional customers. • Represent the needs and interests of your Engineers and Customers as a leader within the Global Support Organization. |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 受動喫煙対策 | 対策なし |
| 更新日 | 2022/11/15 |
| 求人番号 | 2458639 |
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- 企業名は会員のみ表示されます
- 会社規模31-100人
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転職・求人情報の詳細をご覧になる場合は会員登録（無料）が必要です