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| 部署・役職名 | Client Operations Head |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
Band Details: Job Level 6A Unit: Health, Insurance ＆ Life Sciences Role Designation: Lead – Client Operations ＆ Services Location: Sapporo, Japan Experience: Graduate or Post－graduate with 10 or more years of experience in managing Insurance and Pensions operations. Knowledgeable in Individual and Group Life and Pensions business. Must have managed a diverse team across various functions such as New Business, Underwriting, Policy Administration, Claims and Payment Distributions. Must have managed a distributed team of 100 or more people. Experience in client stakeholder management, leading periodic governance and hands－on approach to analyzing and reporting of operational performance. Any insurance certification is desirable. Job Responsibilities: • Day to day oversight of operations • Review operational performance periodically with the team leads and managers • Periodically review for contractual compliance • Participate and support in Internal and External Quality and Compliance audits • Prepare client reporting packs and lead key stakeholder meetings • Monitor monthly profit and loss statements for the engagement and ensure deviations are addressed in a timely manner • Coordinate and escalate in a timely manner to secure required approvals • Anticipate, manage and control attrition • Ensures that client satisfaction targets for the engagement are met as per organizational standards • Engage with the teams to maintain motivation level, address challenges and ensure staff’s concerns are address in a timely fashion • Engage proactively with client stakeholders to understand the pulse of relationship, J |
| 応募資格 |
【歓迎（WANT）】 ob Skills:• Building Collaborative Partnerships – Interacts with key influencers within and outside own organization to build relationships to achieve objectives, Demonstrates knowledge of work area and appreciation of other’s concerns to build own credibility and influence others • Building Teams － Communicates interdependencies across multiple teams within own area to deliver on organizational goals, Identifies underlying potential areas of conflicts and takes required steps, drives development within team by creating stretch assignments to develop team and foster leadership, Inspires teams by demonstrating commitment to support and deliver through tough challenges, motivates team by institutionalizing systems to reward and recognize employees • Customer Orientation － Anticipates customer needs, provides inputs for solutioning, demonstrate insurance industry understanding and provides inputs to the customer on areas on other than project work to build confidence at higher levels as an advisor, Analyzes and constantly improves nature of service being provided to customer, Understand stakeholder views and build rapport to resolve issues by using tact and influence keeping in mind organizational interests • Driving Organizational Results – Creates an environment that encourages calculated risk taking and experimentation, drives excellence in execution by laying down systems, processes and standards to drive teams to deliver by providing required support in terms of resources • High Impact Communication – Builds context and common platform and uses appropriate data/examples/anecdotes to support complex ideas, adapts the message to the audience group for good understanding, Understands others points of views and uses logic to bring out the reasons for disagreements and discusses them openly to convince others to arrive at a point of common understanding while keeping the business intent in mind • Business and Finance Management : Applies strong knowledge of all elements impacting top line, middle lines and bottom line necessary to forecast, plan and deliver effectively at an engagement level, Demonstrates strong understanding of the billing process at an engagement level in order to ensure closure of all issues, exhibits strong skills in financial • Client Centricity and Business Metric Management – Demonstrates strong proficiency in compliant management models, analytical frameworks and best practices to identify the root cause of complaints to create systems which address the issues, Demonstrate expert proficiency of the client industry, competitive landscape and growth strategy • Contractual Management – Demonstrates the thorough knowledge of the contractual commitments pertaining to day to day operations and specific deliverables in order to ensure compliance, demonstrates strong understanding of operational risks and liabilities for the firm and recommends pre－emptive/corrective plans • Program Management – Demonstrates in－depth knowledge of program management models into manage medium sized to complex programs/pursuits in a cost effective manner |
| 受動喫煙対策 | その他 「就業場所が屋外である」、「就業場所によって対策内容が異なる」、「対策内容は採用時までに通知する」 などの場合がその他となります。面接時に詳しい内容をご確認ください |
| 更新日 | 2022/06/06 |
| 求人番号 | 2217501 |
採用企業情報
- Global IT Company
- 会社規模101-500人
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会社概要
Global IT Company
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