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【女性積極採用/在宅勤務】 Shipping and Delivery Support Operations Manager, Shipping and Delivery Support (SDS) ポジティブ・アクション

年収:1000万 ~ 1300万

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部署・役職名 【女性積極採用/在宅勤務】 Shipping and Delivery Support Operations Manager, Shipping and Delivery Support (SDS) ポジティブ・アクション
職種
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仕事内容 ~本ポジションは女性の積極採用を行っております~
<Job summary>*Location : Virtual Location - Japan(在宅勤務)
Expanding Logistics products and services (e.g. Logistics, Global Specialty Fulfillment, and Delivery Technology) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners. Shipping and Delivery Support (SDS) is a customer service organization dedicated to create world class support for these new customer segments. To achieve our mission SDS is seeking a Operations Manager who lead Customer Service
The Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations. This position requires a candidate who has the ability to drive process improvements, and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. This is an opportunity for you to build best in class customer service for a new and rapidly expanding group of our customers!

<People Management Responsibilities>
・Lead and manage teams of 4-6 SDS Group Managers (Supervisors) and 280-500 Customer Service Associates; responsible for the overall direction and performance of the teams.
・Carry out supervisory responsibilities in accordance with the company’s policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
・Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments.
・Manage the career growth and development of the SDS Manager team by driving focus on the company’s Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model.

<Project Management Responsibilities>
・Solving complex shipping and delivery issues and proactively preventing negative service trends.
・Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
・Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.
・Developing and achieving performance goals and objectives in order to achieve recipients/drivers promise expectations.
・Managing workflow, escalations and effectively delegating workload across the leadership team.
・Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization.
・Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.
・Business trip (both domestic and international) is required as per business need.

<Key Job Responsibilities>
1. Operation Management
2. People Management
3. Team Engagement

<A day in the life>
・1on1 with direct report
・Weekly Business Review
・Daily Service Level call
・Interview
・Operation related project call
・Email check

<About the team>
Diverse environment, from gender perspective, nationality perspective, Person with Disability perspective. Team members are encouraged to take child care leave, parental leave and nursing care leave.
Managers support team members career growth."
応募資格

【必須(MUST)】

・Bachelor’s degree OR 2 years of Amazon experience
・Leadership experience in operations
・Advanced knowledge of Excel
・Project Management experience
*Please include People management & development experience with numbers in your resume."


【歓迎(WANT)】

・Master’s degree or MBA
・Knowledge of Six Sigma/Lean Processes
・Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)
・Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement
・Ability and desire to relocate to take advantage of future growth opportunities
・Strong communication and presentation skill"


アピールポイント 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10%以上UP 年間休日120日以上 自社サービス・製品あり 外資系企業 女性管理職実績あり 20代管理職実績あり 上場企業 産休・育休取得実績あり ストックオプション制度あり 社内公用語が英語 教育・研修制度充実 Uターン・Iターン歓迎 管理職・マネージャー フレックスタイム 月平均残業時間20時間以内
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更新日 2022/05/26
求人番号 2206182

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