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End User Computing Onsite Lead (Desktop Analyst/Lead) 

年収:800万 ~ 1000万

ヘッドハンター案件

部署・役職名 End User Computing Onsite Lead (Desktop Analyst/Lead) 
職種
業種
勤務地
仕事内容 Roles and responsibilities:

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Asset Management
応募資格

【歓迎(WANT)】

Required skills:

5- 6 years of experience in IT onsite support
Team management experience
Vendor Management experience
Native Level Japanese (JLPT1st) and business English skills (Bilingual)
Knowledge and experience on Windows 7 /10 OS
Experience with Service management tool – ex – Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Preferable to have a good understanding of Teams , VPN, and mobile device support.
Good to have – knowledge in AD and smart hands and feet support.
knowledge and experience of supporting MAC devices and tablets

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更新日 2022/04/25
求人番号 2165136

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