1. 転職サイト ビズリーチ
  2.  > 
  3. 求人検索
  4.  > Customer Success Manager

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

新規会員登録(無料)

Customer Success Manager

年収:1100万 ~ 1400万

ヘッドハンター案件

部署・役職名 Customer Success Manager
職種
業種
勤務地
仕事内容 成長中のシリコンバレー発 サイバーセキュリテイベンチャーの
日本法人でCustomer Success部門を立ち上げていく 遣り甲斐あるポジションです

About the Role
Our Customer Success team is critical to our success and mission.
As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer experience in the cybersecurity industry.

As a Customer Success Manager, you are a critical part of our customers’ adoption of our security products. You act as their day-to-day contact, establishing relationships with them to ensure standard methodologies for their secure environments. You'll guide them for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, bringing to bear data and your analytical aptitudes to guide changes, updates, and improvements.

You will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you'll need to feel confident presenting implementation plans to all ranges of technical ability.

Responsibilities
Lead client's onboarding experience, adoption, and expansion across a range of relationships
Develop a positive relationship with customer shareholders, channel partners, and executive sponsors to drive product adoption
Be a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and implement their cloud security change management, governance, and center of excellence programs
Identify and advance risks to the customer and support team to achieve client success
Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
Address and associate business benefits to align with emerging and evolving needs
Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
Use key metrics to build a strategic plan to address decreases or negative changes in the metrics listed above

労働条件 Fixed Salary 11M 以上+ ボーナス
未上場Equity権利付与あり
応募資格

【必須(MUST)】

Requirements
3-5 years working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity
Previous experience with a SaaS solutions company and/or an enterprise software company
Strong consulting and project management skills, with validated results working as a reliable advisor to drive business value for customers
Highly data-driven with a dedication to following the process
Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
Flexibility for travel up to 25% of your time




Our mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 250 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

We are well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.




リモートワーク

「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります
受動喫煙対策

屋内禁煙

更新日 2022/05/02
求人番号 2087809

採用企業情報

この求人の取り扱い担当者

  • 3.69
    ?
  • ヘッドハンターの氏名は会員のみ表示されます
  • 会社名は会員のみ表示されます

    • 東京都
    • 慶應義塾大学 法学部 法律学科
  • 金融 コンサルティング IT・インターネット
    • 求人企業との強力なパイプを持っています。特にIT業界につきましてはIBM勤務時代より現在に至るまで、業界の変化を見てきており、業界各社の状況など常に最新情報を捉えております。
    • (2014/11/19)

この求人に含まれるキーワード

転職・求人情報の詳細をご覧になる場合は会員登録(無料) が必要です

メールアドレス ※ メールアドレスは公開されません
新規会員登録(無料)

新規会員登録(無料)ボタンをクリックすると個人情報の取り扱い、及び、利用規約に同意したものと見なされます

転職が決まりご報告いただいた方にはお祝いを用意しております。

ページ先頭へ