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| 部署・役職名 | QA Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
MISSION － The fast and effective resolution of customer complaints － Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented － Ensure a reliable process is operating to solve customer complaints fast and effectively － Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest － Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent recurring. － Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers － Lead execution of containment actions for known problems |
| 労働条件 | 正社員 |
| 応募資格 |
【必須（MUST）】 QualificationsEducation: Bachelor or Master degree in Electrical or Electronics Engineering, or equivalent. Job Related Experience: － 5 years of experience in design or quality assurance of electric products, （the experience of UPS, industrial cooling products are preferable.）. － 5 years of experience to deal with quality issues with customers and proven record on solving critical quality issues － Understand ISO approach to ensure product and process quality Business Understanding: Understanding IT business, customer nature and customer requirements on product and process quality Others （e.g. language skills, technical skills）: － Strong influence skill with global mindset － Multicultural skills － Communication capabilities － Technical report writing skills. － Excellent verbal and written communication skills in Japanese and English. |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 更新日 | 2022/03/01 |
| 求人番号 | 2082990 |
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