|部署・役職名||Senior Technical Account Manager／Technical Account Manager|
As a Senior Technical Account Manager, you will be part of our team based in Tokyo and work closely with several teams such as Sales and Integration, in addition to all other departments within our company.
You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with our product.
・First contact for your clients within our company
・Support your clients on how to best use the our product and help them resolve any technical challenges
・Provide daily support and have check－in calls with your client base
・Manage large－size VIP clients
・Training and mentoring newbies
・Work with a global support team
【必須（MUST）】・＋ 5 years of experience in a client facing role in advertising technology
・Excellent communication skills in English and Japanese to work with our clients in Japan
・A grasp on basic data analysis technique
・Proficiency in Excel, and command－line tools like Grep and SQL
・An ability to break down complex topics in simple terms to ensure client understanding
・Strong attention to detail