|部署・役職名||【在宅勤務/勤務地全国】Group Manager, Shipping and Delivery Support|
We're working to be the most Customer－centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience, we established a group of delivery station based customer service associates that enable real－time, hands－on investigation of where a package is and how we can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up－to－date information about their packages and how we are resolving potential delivery issues affecting them.
Shipping ＆ Delivery Support （SDS） is looking for a Delivery Station Customer Support Group Manager to help pioneer this new method of customer service across Japan. Experience with operations management and process improvement is key. The ideal candidate should be comfortable making critical business decisions in the midst of ambiguity and use data to identify and prioritize opportunities. Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role. In this role you will be managing a team of four Customer Support Team Managers who lead our In－Station Customer Support Associates across multiple Delivery Station locations in Japan. This will require you to work with key support functions such as Delivery Station Operations Leaders, Program and Product Leaders, Recruiting, and Human Resources to review performance trends and identify opportunities to improve quality and service levels.
＝Key job responsibilities＝
Creating strategic cross functional relationships
【必須（MUST）】－ Bachelor’s degree and two years of experience managing managers.
－ Proficient English level （reading, writing, speaking）; Japanese Business Level or higher
－ Able to travel, both domestically and internationally, as required by business （~50％ of time）.
－ Demonstrated experience developing an Operational Plan and gaining the buy－in from direct reports and external stakeholders.
－ Experience managing a remote, distributed team.
－ Flexible to support a 24/7/365 operating environment and a fair rotating shift.
－ Data manipulation and analysis skills in Tableau and Excel.
【歓迎（WANT）】－ Master’s Degree or MBA.
－ 3－5 years of experience managing managers.
－ 1－2 years of program management experience.
－ Lean Six Sigma certified
|アピールポイント||従業員数1000人以上 シェアトップクラス 2年連続売り上げ10％以上UP 年間休日120日以上 自社サービス・製品あり 外資系企業 女性管理職実績あり 20代管理職実績あり 上場企業 産休・育休取得実績あり ストックオプション制度あり 社内公用語が英語 教育・研修制度充実 Uターン・Iターン歓迎 管理職・マネージャー 月平均残業時間20時間以内 フレックスタイム|