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Retail Training Manager

年収:800万 ~ 1200万

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部署・役職名 Retail Training Manager
職種
業種
勤務地
仕事内容 ■INTRODUCTION
Founded in 1856, our company is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

■JOB PURPOSE
Service excellence ambassador, responsible for managing, inspiring and training retail teams in the field, to consistently meet expectations and bring our service philosophy to life.

■RESPONSIBILITIES
Field trainer responsibility:
• Management and development of regional trainers
• Monitor training and development of sales teams in the region/area
• Face-to-face in-store delivery of global sales associate retail training programme.
• Train and oversee performance of in-store training champions (personally or through field team).
• With regional director / store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.
• In partnership with the regional director, observe talent and feedback on people development opportunities.
• Using knowledge of business metrics and in partnership with regional manager, identify training needs and create / lead the training team to create agile training in line with development process (as required).
• Feedback to the corporate training and education team on training programmes and service initiatives.
• Proactively gain and share knowledge of competitor brands (brand, product and services).

Retail academy responsibility :
• Responsible for the delivery and execution of academy programmes to management level.
• Talent management, in partnership with external institutions and the internal talent team.
• In partnership with the corporate training and education team, localise content where appropriate.
• Monitor new starters throughout 90 day induction period (personally or through field team).
労働条件 ■雇用形態
正社員

■労働条件
試⽤期間:あり(3カ⽉)
就業時間:9:30〜18:00(休憩1時間)*フレックス制度

■休日休暇
• 休⽇:⼟⽇、祝⽇
• 年間休日:121日以上
• 年次有給休暇(初年度は入社時期により変動)
• ウェルビーイング休暇(夏季3日)
• 結婚休暇
• 産前産後休暇
• 介護休暇
• 慶忌休暇ボランティア休暇
• 永年勤続休暇

■待遇・福利厚生・各種制度
• 交通費全額支給
• 社会保険完備(雇用、健康、厚生年金、労災)
• 昇給年1回
• 賞与年1回
• 表彰制度
• 出張手当
• 役職手当
• 永年勤続表彰制度
• ペアレンタルリーブ(育児支援)制度
• 時短勤務(お子様小学校3年生まで可能)
• 女性管理職(登用実績あり)
• 退職金制度(確定拠出年金)
• 社内研修(入社導入研修、販売スキル研修、店舗マネージメント研修等)
• 海外研修
• Seasonal Benefit Programme
• 社内公募制度
• 定期健康診断
• メンタルヘルスケアサポート,EAP (一部無料カウンセリングサービスあり)
応募資格

【必須(MUST)】

■PERSONAL PROFILE
• Extensive experience of effectively managing a team remotely, delivering sales, service and product training within a luxury retail environment.
• Strong understanding of store operations and retail systems.
• Fluent in English and Japanese

更新日 2022/06/22
求人番号 2009238

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