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RVP/Director - Customer Success (Integration製品)

年収:2000万 ~ 5000万

採用企業案件

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株式会社セールスフォース・ドットコム

株式会社セールスフォース・ドットコム

  • 東京都

    • 資本金400百万円
    • 会社規模非公開
  • SIer
  • インターネットサービス
  • ソフトウエア
部署・役職名 RVP/Director - Customer Success (Integration製品)
職種
業種
勤務地
仕事内容 Department Description:
We thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Success Managers to engage, retain, and enable our customers. Our Customer Success (CS) team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across the team to accelerate the adoption and expansion of our integration solution.

The mission of our CS is:
“Leading with our values, our mission is to help every customer connect their applications, data, and devices, and realize an outsized return on their investment in our software.”

Our CS team lives our corporate core values: Trust (say what we do; do what we say), Customer Success (our absolute priority), Innovation (challenge the status quo as we continually improve), and Equality (equality and care for all).

Role Description:
Our connectivity platform, coupled with our unique methodology, is accelerating digital transformation — connecting apps, devices and data. We’re trailblazers solving one of businesses biggest obstacles: integration. And the market opportunity is growing dramatically with the explosion of SaaS applications, IoT devices, AI and more! Simply put: our team is an exciting place to be. We’re in hyper-growth mode looking for talented professionals.

Are you as passionate about business strategy? Are you energized by digital transformation? Are you driven to help customers digitize legacy businesses and innovating new models? Are you a proven people developer and respected leader?
As the CS leader, you will lead a team and be responsible for a dedicated customer base within a region, guiding them along a path to their business outcomes and orchestrating resources across the team and the customer to accelerate the success and expansion of our solution within each customer.

What you’ll achieve:
3 Months:
・Learn, be familiar with our solutions, positioning, competition, and product suite Internalize our CS stories and CS systems and processes and understand current state of regional performance across customer health, retention, and growth metrics
・Engage your team and understand their mix of customers including risk, status, and opportunities across those customers
・Engage cross-functional leaders within your region to understand the broader success metrics for the region

12 Months:
・Own forecasting and prioritization for customer success in the region
・Represent the voice of the customer in regional leadership meetings and begin longer term planning for the region
・Lead the overall success of the customer base in the region, including leading the regional CS team, ensuring success in the largest customers in the region, and partnering with cross-functional regional leadership to ensure regional success
応募資格

【必須(MUST)】

What you’ll need to be successful:
・High-level fluency in Japanese language (speaking, reading, writing, listening)
・A proven track record of driving customer success and aligning in complex customer environments at the executive and departmental level
・7+ years experience leading people with a history of creating and inspiring great teams who have delivered results
・Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
・Ability to contribute beyond your role and lead strategic initiatives to improve the customer experience
・Demonstrated history of data-enabled decision making and prioritization
・Proven track record of leading seven figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
・Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
・Previous experience with open source solutions or with an annual subscription sales model is a plus

【歓迎(WANT)】

Preferred Qualifications:
Business language fluency in English

アピールポイント 自社サービス・製品あり 外資系企業 上場企業 従業員数1000人以上 シェアトップクラス 2年連続売り上げ10%以上UP 教育・研修制度充実 管理職・マネージャー
更新日 2021/10/19
求人番号 1919025

採用企業情報

株式会社セールスフォース・ドットコム
  • 株式会社セールスフォース・ドットコム
  • 東京都

    • 資本金400百万円
    • 会社規模非公開
  • SIer
  • インターネットサービス
  • ソフトウエア
  • 会社概要

    【設立年月】2000年4月
    【代表者】代表取締役会長 兼 CEO 小出 伸一
    【資本金】4億円
    【本社所在地】東京都千代田区丸の内2-7-2

    【事業内容】
    ソーシャルテクノロジーを企業で活用するためのクラウドアプリケーション 及び プラットフォームの提供

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