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BPO Service Manager
年収：800万 ～ 1100万
採用企業案件
特集求人
本求人は、「プレミアムステージ」をご利用でなくても、ビズリーチ会員であればどなたでも閲覧、応募が可能です。
三菱ふそうトラック・バス株式会社
-
- 資本金35,000百万円
- 会社規模5001人以上
- 自動車・自動車部品
| 部署・役職名 | BPO Service Manager |
|---|---|
| 職種 | |
| 業種 | |
| 勤務地 | |
| 仕事内容 |
【About Our Company】 Our company is one of Asia's leading commercial vehicle manufacturers, and is an icon in the Japanese commercial vehicle industry with a longstanding history of more than 85 years. We provide an unparalleled experience in a world leading company, allowing employees to associate with global business partners every single day. Our company also has a Mobile work policy that gives employees permission to work from home or anywhere within Japan that enables employee to work effectively and comfortably. 1. Drive the development and implementation of the Department’ internal long－term strategy for shared services and relationships with key suppliers. Support the Shared Service Organization in defining and contracting the relevant MSA’s. Negotiate standardized supplier contracts with the support of Purchasing and the functional departments 2. Approve all Supplier contract changes, including those for unit price, resources （FTE changes）, service delivery, consulting, and specific project costs. Support the integration and coordination of shared services with Suppliers across the DTA platform and where appropriate, within the Truck Group 3. Develop a structure for measuring resource utilization and unit costs by Supplier, including transactional baselines for volume and time, including measuring, tracking and reporting of related efficiencies and innovations. Coordinate the development and reporting of SLA’s/KPI’s/OPIs, and work to address SLA performance issues and service quality. 4. Oversee the QA programs with Suppliers and ensure that all identified deficiencies and inefficiencies are identified and resolved. Manage Supplier relationships and operational delivery of services for the towers. Collaborate with the functional departments to identify further shared service opportunities, continuous improvement of processes and strategic initiatives that support automation and efficiencies. 5. Coordinate the prioritization of initiatives and projects across all towers. Responsible for the coordination, development, implementation and maintenance of the overall Department Business Continuity Plans for all key Suppliers. 6. Tower lead for Managed Services which delivers general services outside the Department, including ICS testing and Finance Concierge initiatives. Lead Project Manager on all Department projects to transition processes to shared service suppliers. Develop and implement a formal project structure, and reporting. |
| 応募資格 |
【必須（MUST）】 At least 2 years of group leader, supervisory, or project lead experience requiredExperience in BPO projects and process management General financial accounting knowledge General knowledge of business process management Detail knowledge in Business Process outsourcing strategies and implementation English: Business Level Japanese: Fluent Microsoft Office in general （particularly high skill on PowerPoint ＆ Excel） 【歓迎（WANT）】 Experience of project lead in BPO transition projectKnowledge of diverse business processes in a wide range of industries. 2－3 expertised knowledge in Accounting area Open communication and proactive working behavior are expected |
| アピールポイント | 外資系企業 女性管理職実績あり 20代管理職実績あり 従業員数1000人以上 創立30年以上 年間休日120日以上 産休・育休取得実績あり ストックオプション制度あり 教育・研修制度充実 資格支援制度充実 社内公用語が英語 |
| リモートワーク | 可 「可」と表示されている場合でも、「在宅に限る」「一定期間のみ」など、条件は求人によって異なります |
| 更新日 | 2022/04/20 |
| 求人番号 | 1918478 |
採用企業情報
- 三菱ふそうトラック・バス株式会社
-
- 資本金35,000百万円
- 会社規模5001人以上
- 自動車・自動車部品
-
会社概要
【設立年月日】2003年1月6日
【代表者】カール・デッペン
【資本金】350億円
【従業員数】約10,000名
【本社所在地】神奈川県川崎市中原区大倉町10番地
【事業内容】トラック、バス、産業用エンジンの開発と製造を行い、世界170か国以上のお客様に燃費性、安全性と信頼性の高い確かな品質のトラック・バスをお届けしています。また、ダイムラーのアジア戦略組織であるダイムラー・トラック・アジア（DTA）として、インドのダイムラー・インディア・コマーシャル・ビークルズ（DICV）社と、研究開発から調達、生産、輸出、販売と協業することで幅広い商品を提供しています。
