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Head of IT for Retail Sales, CS and Customer Experience

年収:900万 ~ 1200万

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部署・役職名 Head of IT for Retail Sales, CS and Customer Experience
職種
業種
勤務地
仕事内容 【About Our Company】
Our company is one of Asia's leading commercial vehicle manufacturers, and is an icon in the Japanese commercial vehicle industry with a longstanding history of more than 85 years. We provide an unparalleled experience in a world leading company, allowing employees to associate with global business partners every single day. Our company also has a Mobile work policy that gives employees permission to work from home or anywhere within Japan that enables employee to work effectively and comfortably.

【Job Purpose】
The main responsibility of this position is to lead the one of the IT teams for “Retail Sales, Customer Service and Marketing”. The aim of the team is to ensure digital transformation and keep stable operation of the current IT systems. All projects and operation topics are in close collaboration with the business partners and in line with the IT strategy.

【Principle Duties & Responsibilities】
・ Build, train and manage internal and external resources, required for the modernization of the IT landscape with required technical and functional competence
・ Drive the modernization of the IT landscape for sales, customer service and Customer Experience in both of Japan and International Market
・ Successfully manage and develop internal and external supplier teams with clear performance targets and delivery management structure
・ Expectation management for key business partners’ strategy
・ Ensure delivery of topics within budget and timeline and transition to responsible line function for application support and maintenance
・ Effective supplier management with KPIs
応募資格

【必須(MUST)】

・ Bachelors and/or Master’s Degree from reputed university in Computer Science, Business Administration or related field Project
・ Management experience in the area of enterprise systems such as SAP, Oracle, Salesforce and mainframe
・ Knowledge in the area of Sales, Customer Service, Customer Experience (CX, UX design)
・ Japanese and English language are required


【歓迎(WANT)】

・ Previous leadership experience, problem solving and analytical skills
・ Strong communication skills to integrate IT and business


更新日 2021/10/07
求人番号 1882645

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