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Applications Engineer of Illumination design software product

年収:1000万 ~ 1300万

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部署・役職名 Applications Engineer of Illumination design software product
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勤務地
仕事内容 This job opening is for an Applications Engineer (AE) on the customer support team of our Optical Solutions group, primarily supporting our Illumination design software product. The product is a very well-established software package used in the design of the world’s most advanced illumination systems, worldwide.

The applicant should have:
・Skills in the use of illumination design software
・A passion for illumination design, and an interest in helping engineers maximize the capabilities of our tools while resolving challenging and complex problems
・An interest in product development
・An ability to understand optical engineering issues associated with new and advancing technology applications.

The applicant should enjoy interfacing equally well with customers, and the software development, sales, and product teams in a collaborative environment.

The description of duties below, particularly with respect to travel, will apply after the end of the COVID-19 restrictions. Until then, similar duties will apply, but will be conducted remotely.

The primary responsibilities of the position include:
・Proactively support LightTools Customers with diverse complex technical questions, efficiently understanding, diagnosing, troubleshooting, and resolving issues in a customer environment
・Provide technical insight and direction to improve usability, applicability, and adoption of products, platforms, and solutions to meet customer business needs
・Develop and utilize technical material in a variety of ways, including at training sessions, webinars, customer visits, and user group meetings
・Partner with sales and customer account technical leaders to identify business challenges, develop effective technical solutions for new accounts, and increase utilization and retention of products at current accounts.

【About our company】
Our Group provides design tools that model all aspects of light propagation. With intelligent, easy-to-use solutions and an expert support team anchored by optical engineers, We helps organizations deliver superior optics to market faster. We offer optical design services, with more than 5,500 completed projects in imaging, illumination, and optical systems engineering. And our optical measurement solutions give customers access to precision light scattering data for materials and media used in optical systems.

We’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Inclusion and Diversity are important to us. We considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.
応募資格

【必須(MUST)】

・Master/Ph.D. degree in a technical discipline (Optics, Physics, or Mathematics), or a bachelor’s degree and at least 3 years of experience as either an optical designer, or an illumination software applications engineer.
・Demonstrated ability to work on multiple concurrent projects, and ability to work well in a team as well as independently
・Strong problem solving, troubleshooting, and organizational skills
・Ability to understand customer requirements and expectations of a commercial software package
・Willingness to travel domestically as needed to support customer visits, trade shows and other events.
・Willingness and ability to travel internationally occasionally to support customers and attend corporate events.
・Excellent written and verbal skills with the ability to communicate highly technical information to others concisely and effectively


【歓迎(WANT)】

・Business-level written and verbal communication skills in English

アピールポイント 外資系企業 教育・研修制度充実 自社サービス・製品あり 女性管理職実績あり 年間休日120日以上 産休・育休取得実績あり
更新日 2021/07/30
求人番号 1828637

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