|部署・役職名||CRM Brand Marketing, Senior Manager Consumer Engagement|
CRM Brand Marketing, Senior Manager Consumer Engagement
Purpose of the Job
Build and lead a new division in Japan with the ultimate goal to increase consumer satisfaction and deliver a 360－degree consumer engagement process, by engaging all company divisions with the following key main 3 scopes of the role:
－ Lead the market to efficiently turn consumers into brand membership members and cultivate the acquired members as royal customers. Develop a brand CRM program and contribute to business growth through that program
－ Support Area Managers and Fashion Advisors with material and information to raise brand knowledge and increase engagement by leading the training team with the objective to use modern technologies such as E－Learning platforms and digital communication
－ Lead the Consumer Service team （call center） and look into the current organization and set up, to recommend the appropriate strategy. Feedback from Voice of Consumers and from the Consumer Service team will be managed by this role, who will set appropriate actions and messages to be communicated to our consumers
As a Leadership of the integrated marketing team, the role also will ensure the marketing planning process with the alignment of the strategic approach, annual budgeting, calendar of executions to the commercial cross－functional teams （Brand Merchandising/ Creative Design and Sales） to make sure a smooth go－to－market process and directly contribute to the commercial calendar and annual target
We offer an opportunity in a fast paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.
We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China － where our iconic brands continue to delight our consumers.
We are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your application letter and CV in English, diplomas and expected salary range by clicking on Apply.
【必須（MUST）】－ At least 8－10 years of team management experience
－ At least 7 years CRM experience
－ Proficiency in English
－ Previous experience in people development, CRM, internal communication roles, corporate engagement positions
【歓迎（WANT）】－ Strategic agility and ability to set long term vision
－ Hands－on, acting manager
－ Capacity to engage different leaders within the organization. Charismatic. Consumer－driven
－ Excellent communication, collaboration, and organization skills
－ Retail mindset
－ Results－oriented for both its own division and company sales performance
－ Ability to pay attention to details and connect those to the bigger picture
－ Business understanding
|アピールポイント||地域活性化事業 新規事業 管理職・マネージャー 完全土日休み フレックスタイム 月平均残業時間20時間以内|