|部署・役職名||Cell Therapy Scheduling Specialist|
The scope of the Scheduling and Cell Logistics Specialist III will be to support the Cell Therapy Patient Operations team to schedule and deliver exceptional global customer service and logistics support for the company’s Cell Therapy products. The Scheduling and Cell Logistics Scheduling Specialist III will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the company's Clinical and Commercial autologous cellular immunotherapy products.
Duties and Responsibilities
－ Coordinate with cell therapy collection centers, manufacturing sites, administration sites, and third－party logistics partners to create and maintain patient schedules within the process constraints.
－ Input and maintain data related to patient schedules within the CTDO scheduling system.
－ Proactively monitor the cell therapy collection, delivery, transportation, and manufacturing activities for patient schedules as they move through the vein to vein process.
－ Troubleshoot and develop plans of action for expected ＆ unanticipated logistical issues during the transport of cell therapy products
－ Represent patient scheduling on cross－functional project teams.
－ Resolve customer issues in a timely manner.
－ Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third－party logistics partners to resolve issues.
－ Author and implement procedures and work instructions related to departmental functions.
－ Support and manage high volume of calls and e－mails.
－ Comply with applicable SOP’s and national/local regulations to maintain data integrity.
－ Support the CTDO E－Systems platform as well as contribute to the development.
Knowledge, Skills, and Abilities
－ Exceptional customer service skills, communication and organizational skills.
－ Collaborates effectively with multiple individuals in a cross－functional, team－oriented environment.
－ Excellent problem－resolution skills.
－ Ability to multi－task and make decisions in a fast－paced, high－volume environment.
－ Strong e－system skills （experience with SalesForce, Tableau, Excel and/or similar systems preferred）.
－ Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
－ Works well on a team of strong individual contributors.
－ Flexibility in responding to change or business needs.
－ Ability to accommodate non－traditional work schedules.