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Service Delivery Manager (PS)

年収:800万 ~ 3000万

ヘッドハンター案件

特集求人

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部署・役職名 Service Delivery Manager (PS)
職種
業種
勤務地
仕事内容 Key Responsibilities:
The Delivery Manager will be the primary owner of the customer relationship. This key position is responsible for day to day operations management and meeting service level (SLA) commitments for our client’s by leading influencing a matrixed team which may include local dedicated and remote leveraged staff. The Delivery Manager uses best practice methodologies, processes, and tools to provide committed the firm's services. This individual reviews and approves all program deliverables, interprets the contract SOF, serves as the primary escalation point for client personnel, and acts as the key resource held accountable for quality of delivery and customer satisfaction.

• Ensures the mission critical requirements of the customer are met through thorough understanding of their busin ess requirements and objectives
• Charged with owning customer(s) from contract through steady state to include being the key contact for delivery, change management, service level reporting, customer satisfaction and assisting with growing revenue within the customer
• Manages the resolution of risks, including taking a lead role in organizing interdepartmental meetings to resolve customer issues and drive cross functional issues to closure
• Tracks program progress, identifies and mitigates risks, maintains effective communication with all program stakeholders and provides detailed reports of progress against plan
• Manages compliance with agreed service levels and contractual obligations, escalating to management when appropriate
• Formulates and takes corrective actions to mitigate deviations to the program plans and alerts management of potential problems when appropriate
• Facilitates a positive and productive long-term relationship with client(s) representing term relationship with client(s) representing the firm in all customer-facing communication facing communications with complete professionalisms with complete professionalism
• Identifies areas of improvement and supporting all existing contracted services
• Correctly sets operational expectations with customers
• Maintains and delivers regular program status updates and service performance via the customer dashboard
応募資格

【必須(MUST)】

Qualifications
• Strong communication skills in both Japanese and English
• Degree holder in Computer Science or related discipline with minimum 7 years solid working experience
• Strong leadership managerial experience in professional services consulting and Service
• Must have B2B, EDI knowledge and Delivery Management experience
• Strong business acumen, financial skills, metrics driven
• Results and execution oriented
• Strong customer relationship experience
• Strong team player; ability to partner with sales and other cross-functional organizations
• Managed Services experience preferred
• ITIL and PMP certification preferred

更新日 2021/06/29
求人番号 1795604

採用企業情報

  • OpenText K.K.
  • 会社規模5001人以上
  • 会社概要

    About OpenText
    OPENTEXT is a global B2B e-commerce and integration services company.
    OPENTEXT delivers global B2B e-commerce integration solutions to over 70 percent of Fortune 500 companies.
    Through the company’s key offerings, OPENTEXT Trading Grid® and OPENTEXT Managed Services, we enable simplified document exchange, enhanced supply chain visibility and streamlined communications with trading partners.

    Our cloud computing platform, OPENTEXT Trading Grid, eliminates the ongoing complexities and costs of do-it-yourself B2B integration. OPENTEXT Managed Services enables customers to offload complex B2B e-commerce requirements to OPENTEXT, resulting in improved customer satisfaction, increased revenue and lower total cost of operations. OPENTEXT enables businesses to streamline new product launches, digitize accounts payable, automate warehouse receiving, conduct e-invoicing and e-payments and increase global supply chain visibility.

    OPENTEXT enables its customers to become Active Businesses, where information flows freely throughout a company’s supply chain. By strategically leveraging this information, they gain an extraordinary competitive advantage.

    The vision that OPENTEXT Management Team provides is:
    Connecting the World as the #1 B2B Integration Service Company
    This can be attained by – delivering an unparalleled customer experience.
    By offering the most innovative cloud-based solutions and services – through highly talented and engaged employees.

    特にunparalleled customer experience は強調されている。これは営業だけで実現できるものではないので、お客様の信頼を勝ち得るには自社の他のファンクションに関する理解と協業が不可欠となる。そのために必要なことを柔軟に創造していくことが求められる。

    Special focus is required for an “unparalleled customer experience”.
    Achievement is not solely the result of sales efforts: In order to win the trust by the clients; communication and cooperation with other business units internally is indispensable.
    OPENTEXT is seeking a creative and flexible professional to achieve optimal results at our firm.

この求人の取り扱い担当者

  • 2.75
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  • ヘッドハンターの氏名は会員のみ表示されます
  • 会社名は会員のみ表示されます

    • 東京都
    • Dalhousie University, Commerce
  • 金融 コンサルティング IT・インターネット
    • IT、金融、コンサルティング、メディカル、マーケティング等幅広い業界の求人をご案内しています。 ご応募、お問い合わせをお待ちしております。別途キャリアカウンセリングも受付中です(無料)。
    • (2019/08/29)

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