|部署・役職名||Customer Value Manager|
The Customer Value Director role represents the primary point of contact from us to customers after customer go－live.
As such, they provide two critical functions:
Provide communication to customers regarding Our, new product capabilities and other critical information.
Provide a consistent point of contact for customers and a “concierge” into other needed Our functions and resources.
●Specific goals centre on the following:
・Customer renewal and growth of annual contract value.
●On a daily basis you will:
・Responsible for customer success and renewals with a defined set of clients
・Proactively share best practice ideas, product information and relevant Our news
・Manage incoming queue of customer requests
・Cross－functional alignment with customer support and operations
・Monitor customer performance
・Manage executive customer relationships
・Establish role as a trusted strategic advisor
・Engagement and management of wider Our as needed
・Work in compliance with company standards and business guidelines
【必須（MUST）】●Our Ideal Candidate will have:
・Experience in Supply Chain is a must.
・Experience in eProcurement, and/or Expense Management would be highly desirable.
・Background in executive customer/client management and management consulting.
・Previous customer－facing experience with demonstrated success in managing client expectations
・Experience managing product offerings
・Strong organizational skills
・Strong communication skills including professional writing skills, verbal, presentation skills and experience communicating
at Executive level
・Proven experience in deriving insights from data analysis, creating and delivering strong executive presentations with a clear narrative
・Experience with Software as a Service
Knowledge of procurement business processes is desirable
・Fluency Japanese and English
【歓迎（WANT）】Business level English （Nice to have）