Our Global Product Support is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.
If you have a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with building design, construction, or related fields experience, supporting a broad range of technologies in large－scale enterprise environments. This person will mainly work closely with existing and future Major Accounts in Japan.
You will join the Designated Support Specialist group within the Customer Success Organization as part of our 2000＋ person Worldwide Field Operations organization – a team that values professional development and rewards high performance.
Our Designated Support Specialists are responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
Establish and maintain working relationships with customers as a technical trusted advisor
Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
Innovating and delivering packaged service offerings to increase customer success and new product adoption
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