|部署・役職名||【外資系生命保険会社】Service Control Change Management Expert|
Overview of the Department and Team including Objective/Goals:
Service Control team is a part of IT Services
The primary objective of Change Management Expert is to lead Change Management team by ensuring the Change process is followed at the organization level. Change management does the authorization to approve any change to be deployed. It protects the production environment while executing a new change. Following are the objectives of ITIL Change management process.
－ Reduction of risk and impact
－ Maintenance of current working state
－ Communication and approval management
－ Effective change planning with optimized resources
－ Reduction in number of incidents due to change execution
As part of us, Change Management Expert will need to work across 3 entities of ALJ, ADJ and ADL for better efficiency, collaboration and improve service quality and centrally govern the effectiveness on the process.
Service Control team has full responsibility to manage our entity IT services quality and IT service production environments, which covers our Global IT services, partner company services and 3rd vendor services which deliver services to our operation companies （OpCo）.
Our IT group IPC management policy is formalized based on the ITIL framework and became standardized in IT globally.
Service Control Specialist has to take roles for the local IT service quality management operations with Service Control team leader, also work together with local ＆ other country IT service delivery team to keep IT service stabilization for OpCo.
－ Accountable for all IT Change Management operations including process education, process enforcement, and process governance. Serves as deputy to the Change Process Owner to guarantee operational excellence and minimize impacts of changes in IT application and infrastructure environment
－ Partners with Change Coordinators to review all changes and ensure that risk and impact assessment are done according to our defined procedures. Makes decisions regarding risks and changes that could have financial impact. Acts as mediator and facilitator for proposed changes that may create conflicts between IT applications and/or infrastructure.
－ Coordinates and Facilitates Change Advisory Board （CAB） meeting, issues an agenda and circulates all requests for change contentions to Change Advisory Board members in advance of meetings to allow prior consideration. Serves as liaison and advocate for Change Coordinators in the CAB forum.
－ Key Contributor and offers daily operational support for IT Change Management. Offers back－up leadership for, Major Incident Management, Knowledge Management, and On－call Management. Partners with other key ITSM contributors to govern, measure and mature our ITSM framework.
Critical Leadership Competencies:
Ability to manage a virtual team of external and internal resources on a given activity partially. Ability to influence and convince others of his/her own ideas in his/her strong element. Willing to take on responsibilities and assume them.
Key Customers, Committes and Projects:
QoS （Quality of Service） meeting, which is the IT service review regular meeting with all IT corporate officers.
When a major incident happens, Service Control team lead the communication with business department leaders.
－ ServiceNow Experience
－ Previous experience in IPC management in a high profile/high intensity 24/7 Global Incident Management team is desirable
－ Working knowledge of IT hardware ＆ infrastructure
－ Familiar with methods and techniques for reporting progress against an agreed plan.
－ Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
－ Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
－ University degree level knowledge in Computer Science or other related engineering field
－ Business level Japanese and English skill to be able to use in IT business, reading, writing and conversation
－ ITIL v3 or ITIL v4 Foundation certification
－ 5＋ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement
－ Understand and respect the customer－centric policy
－ Must be capable of taking into account rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly.
－ Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills.
－ Must have good interpersonal and stakeholder management skills.
－ Has good oral communication and written skills and takes an analytical approach to problem solving.
|アピールポイント||外資系企業 女性管理職実績あり 従業員数1000人以上 年間休日120日以上 産休・育休取得実績あり 教育・研修制度充実 資格支援制度充実 完全土日休み フレックスタイム|