・Pre－sales － assist in qualifying sales leads from a technical standpoint.
・Sales calls － be the main technical resource on sales calls and answer/ educate the customer on issues
ranging from features, specifications and functionality to integration.
・Conversant with networking applications and solutions.
・Post－sales － be the lead technical contact for identified accounts for technical issues and will work closely
with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
・Provide assistance to identified customers with post－sales training
・5 – 8 years experience in technical/pre－sales support as a sales or systems engineer
・5 － 7 years experience in LAN/WAN/Internet services administration
・Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
・Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion
Detection, and AntiVirus.
・Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP,
IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
・Experience with encryption and authentication technologies required.