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《Tokyo》Customer Success Specialist for Corporate Clients

年収:応相談

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部署・役職名 《Tokyo》Customer Success Specialist for Corporate Clients
職種
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勤務地
仕事内容 ■About the Company
We strive to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at Japan’s large business school. Over 1,400 leading companies have sharpened their management capabilities with our Corporate Education Department. We have supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through our Venture Capital. Utilizing our digital media platform and our famous MBA book series, we have shared management expertise globally.

■Recruitment Backgrounds
We are looking for an experienced customer success specialist for corporate clients. You will join a newly-formed team to drive the adoption and growth of our business microlearning platform, with a focus on providing insights and information that will aid our sales team to attract and retain corporate clients.

You will work closely with sales, product, support, and operations, being the voice of the customer to deliver an exceptional experience to our global corporate clients. You should be ready to go beyond existing support infrastructure and make sure that clients are satisfied with their service and that information is communicated clearly to internal stakeholders.

■Responsibilities
・Plan and create support materials to assist sales members to meet new acquisition goals
・Interact directly with existing clients to meet expectations
・Facilitate registration process, product implementation, onboarding training, and ongoing account review
・Assist with the renewal process for renewal targets
・Manage outreach to customers for product feedback requests and internal escalations to product development teams
・Be the voice of the customer as you partner with engineering, marketing, and sales to deliver best-in-class customer experience
・Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally
応募資格

【必須(MUST)】

・3+ years of experience as a customer success specialist with corporate clients/
・Experience working independently and proactively in a dynamic environment
・Experience managing and delivering multiple projects at the same time
・Native or near-native English ability with strong writing skills
・Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
・Flexibility and professionalism to foster strong relationships with team members, colleagues, and outside contacts
・Strong time/project management skills

【歓迎(WANT)】

・Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
・Data management and analysis skills (SQL, Tableau, other data visualization)
・Experience working with or implementing marketing automation and CRM systems

・Must have native level English and experience working in a Japanese company and with Japanese staff a plus
・Some Japanese ability preferred (at least conversational)
・Excellent communication skills
・Experience working independently
・Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
・Eager to share their own ideas and learn from the team
アピールポイント 自社サービス・製品あり ベンチャー企業 教育・研修制度充実 資格支援制度充実 女性管理職実績あり シェアトップクラス 2年連続売り上げ10%以上UP 産休・育休取得実績あり 新規事業 海外事業 完全土日休み フレックスタイム 月平均残業時間20時間以内
更新日 2021/06/03
求人番号 1750973

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