|部署・役職名||Office 365 － SharePoint Online－Administrator|
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues
Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager
Plan and schedule Changes, Coordinating with different stakeholders
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, hardware troubleshooting ＆ Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.
Training of new team members. Able to work on Knowledge acquisition and updates to related documents
【歓迎（WANT）】Sound Knowledge in SharePoint Online, MS Teams, Yammer, PowerPlatform and O365 features
Knowledge on ITIL Process, ServiceNow tool
Should possess strong reading, writing, speaking and listening Japanese and English language skills
Experience in coordination with onsite－Offshore and customer handling skills
Proficiency in English Language is desirable