|部署・役職名||Senior Product and Customer Insights Manager|
As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure end－to－end experience. You will drive studies across multiple product lines （e.g., media, consumer electronics, apparel）, geographies and departments （Retail, Marketplace, Digital）, partnering with senior business leaders in developing studies and following－up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast－paced environment to constantly build your skill set and address new challenges.
You will help company continually raise the bar and help achieve our vision:. If this role is right for you, you will be excited about the opportunity to be our Customers' advocate and influence their experience.
Your responsibilities will include:
· Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help company improve our customer experience
· Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
· Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience
· Team: support hiring and on－boarding of new team members and contribute to our high－performing culture
This position allows for location－free working. The employee can work from anywhere in Japan, with some business trips to Tokyo.
【必須（MUST）】At least 7 years of work experience, or a master’s degree and 5 years of work experience, or an equivalent combination of education and work experience
English language skills （reading, writing, speaking） at the Test in Practical English Proficiency （Eiken） Grade 2 equivalent or above
【歓迎（WANT）】Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions
Strong oral English language communication skills, including experience discussing and reviewing results with senior management
Excellent English writing skills, able to produce and finalize complex documents
Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firms
Advanced degree （e.g., MBA） preferred