The team is growing and it's an exciting time to join us！ We are leading the charge in automated retail technology with our end－to－end, AI powered checkout solution. Our goal is to revolutionise modern retail and make life easier for everyday people, with no checkouts and no queues.
Your role delivers impact by ensuring the quality of the products that our company delivers to our partners and clients （and in some cases internal tools）, using knowledge of user needs, markets, strategy and business goals to frame problems and set priorities for their cross functional delivery teams working within each value stream.
You'll be customer facing and harness knowledge of user needs, markets research, strategy and business goals, feeding the information back to our teams and working collaboratively to frame problems and set priorities.
In this role, your day and responsibilities may look like any of the following:
Be the voice of our customers in Japan. Understand deeply and broadly the functional, social and emotional needs of the users collate this information to share with the team, to help lead the design and development of a product that will delight the senses
Drive product impact by proposing and conducting quantitative research into key user behaviors and business trends
Collaborate with cross－functional partners to scope new features and inform the product roadmap through analysis
Define and monitor key metrics of customer success
Conduct gap analysis and work with technical leads/architects to identify where existing solutions could be improved
Encourage open and transparent communication between teams to facilitate optimal information ＆ knowledge sharing
Represent customers throughout the delivery process and use their feedback to inform continuous improvement
Develop product requirements documents to drive hardware and software development, and communicate feature requests to a cross functional team of hardware and software engineers, designers and technologists
Plus stepping outside of your role when needed and contributing as part of the wider team to achieve organisational objectives.
【歓迎（WANT）】Senior experience as an Agile Business Analyst, or CX Manager, Insights Analyst preferably in a Japanese enterprise, commercial or retail environment
Experience working in a high growth organisation or within a startup environment
Strong understanding of Japanese and Western cultures and be adaptable to different ways of working
Excellent documentation, presentation, influencing skills and stakeholder management skills in a customer facing capacity
Strong experience working in a cross functional agile delivery team
Working knowledge of Agile planning, documentation, scheduling techniques and tools
Bilingual proficiency in Japanese and English （fluent in both written and verbal）